Recent Reviews from AutoNation Ford Miami

Always a great experience ,ready when promised, the work is excellent and service advisor JUAN MESA IS THE BEST, VERY KNOWDLEGEABLE AND ALWAYS EXCEEDS EXPECTATIONS..THANK YOU JUAN

Service Manager . Mr. Juan MESA Very Courteous. Excellent CUSTOMER SERVICE Above and beyond expectations

I was in and out in a few minutes. I could not believe how quickly they got it done. Great service!

Excelente servicio y atención por el señor Juan Mesa

Una Atención como la q. Me gusta por eso me encanta AutoNaction Ford..gracias por el lindo personal q tienen ❤❤😘😘😍😍

Rey is such a gentleman. Very knowledgeable and kept me inform of my repairs and all the issues my car had. As always Randall is the best and it shows with his team. I drive from West Kendall. I drive 27 miles to and from this dealer because I trust you. My only complaint as always is the BATHROOMS. Ford is such a huge company to look the way this location looks.

The experience with Ford is an experience you can't get anywhere else. Juan Mesa my service representive is so wonderful, he make sure I'm knowledgeable about everything that happens with my vehicle. I am very comfortable with his service and this company.

Customer service was superb, Juan was very helpful all the way through.

Excellent costumer service . I was advised for what my car needed at this time . The service was fast . I can?t be happier .

Great Service and good selections of Trucks. I've always like the way they work with me to get the deal I'm more comfortable.

I was not able to dget I?ve the vehicle due to it being in the shop for brakes. Just got to see car on lift in dark garage. Looked ok from pics as it is a used car. Took less than 5 minutes to decide and since I was paying cash the process should be quick. Instead we sat in the showroom for 90 minutes when we were told we were the m st ones to go in the finance office. Instead they took another customer in front of us. Was told there were 6 customers waiting to see the finance department. The vehicle was delivered three days later to my home. Car was not cleaned well. Tree sap m the paint that should have been taken care of at the dealer. Low tire light was on but this May have been fine when they checked the car. Front bumper clip is broken so bumper will not stay attached. I called dealer the day after (Wednesday) and was told they would follow up with me. I was told they would have to get with the manager. I have not heard anything back as of Saturday.

friendly staff

They were able to diagnose and repair my problem immediately. Mr Mesa let me informed throughout the whole process.

I arrived for my scheduled Oil Change and was in and out in an hour. The staff were friendly and provided the service quickly.

Mejo no digo nada

One of the best buying experiences I've ever had. Recommend this place over any I've dealt with. Genuine people and will do anything possible to get you exactly what you are looking for. 10 stars if I could.

Excelente servicio al cliente, buenos repuestos y soluciones oportunas.

Got My car back as promised. First time I dealt with Orlando and he was great. I liked that he would answer my calls and I'd get updated. One thing that really upsets me is calling and having my calls ignored, I didn't get that with Orlando. Thanks

I was determined to purchase a car a saw online in another Autonation dealer out of state, I had to pay a delivery fee but that was ok because I wanted that specific car. I was a little nervous about purchasing a car without test driving and seeing it in person, but I took a chance. They delivered the vehicle sooner then what was expected, it was washed and they even filled up my gas tank. The car was more then what I expected. When I got to the dealer it was waiting for me right at the front entrance. What a great experience. Oscar Montesdeoca was pleasant and made sure I had my car sooner then later. Thanks Autonation.

Good overall experience. Excellent customer service.

Outstanding customer service, see Alberto and Rafael Esquivel Finance manager

Stan the Man @ AutoNation Ford Miami has been my car-sales rep. for 4 cars purchased (1996-2016) at this location. He makes sure you are pleased with the vehicle and makes you feel like family. He gets to know you by name and what a HONEST man he is... He is the best.....

My experience with Mr. Orlando was very professional, service was quick also professional.

It was a great service, associates was able to explain and provide better options for repairs

I will never attempt to come here again because they literally wasted my time. I was standing inside the shop and nobody approach me. They were too “busy” talking to each other and talking on the phone to even recognize me.

I had issues with my tires, and while other places tried to take advantage of the situation, Andy and his crew were the complete opposite. They took great care of me, they were kind, and they were honest. I'm very grateful for their assistance, and I would highly recommend them to others! 5 stars!

Gio is a good seller , good service (A+) I look for the car, I needed help in everything and I was very satisfied with the purchase, thank You Giovanni Bustillo for everything, I came out very happy with the purchase and your attention as a seller .

The sales rep was not very knowledgeable, the fees added on top of the price of the vehicle were high, and half the staff wore their masks under their faces which made me uncomfortable, but the finance manager was good.

Juan Mesa is an excellent Auto Advisor, he takes care of you with the outmost respect, cares about your auto needs and your concerns. He is the best.

Geo was great - I love my new truck. The process was no pressure and excellent.

Carlos and Oscar treat me like Family Excelente customer service, I recommend to anyone looking for a excellent Vehicle, Contact Oscar

I took my car to scheduled service and they asked me what I want to do with the car ... I said I don't know. Do you want to change the filters? inside and from the engine? Do you want to rotate wheels? How can I know that? Bad advice, I don't know what they finally did in the maintenance ... when I wanted to pay to take my car I made a big mistake, I did not remember the name of the person who received the car in the morning ... I had no help, I had to go asking the people who work there one by one until I find someone to help me pay. When I paid they gave me the ticket and the car key, but ... Where is the car? 20 minutes asking how to get my car back. Really nice people, but they are not organized at all to give good customer service.

The saler Alberto Delfino was very helpful and responsive. Even though we were discussing price and details weeks in advance with seller we still spent over 3 hours on the dealership. Also, we had issues with the car. After we bought the car, we had to wait 2 days to be delivered due to some issues with its battery. The car was new but was in the lot for a long time.

All is perfect, I love Autonation Ford in Miami, His attention and work is magnificent, I would buy my whole life in this dealer, his services are very complete, nothing to complain about, I made my first cervical on my Ford F 150 and I was very pleased

buen trato y rapido

I am currently leasing a ford mustang at this location and the experience has been eye opening. Their sales personnel is not well trained and tends to be unprofessional. The facilities are also poorly kept and I dread purchasing the service plan because each time I have to go in for service, they take two hours. On top of all that, they don't change your wipers, even though they are included in the package that I bought. I have been told this location is very profitable and the owners just don't care about improving it.

I was treated very well. I was told a previous time i had went that my car couldn’t be worked because it was from 1999 i don’t really understand why i was just going for an oil change. But yesterday i went again and they person that attended me looked like he knew what he was doing and he got me in to do my oil change. The price was really good and i left very happy.

Fast service

Service department ( mechanic broke intake pipe and try to crazy glue it back in place ) Service department still haven’t replaced it, is been 3 weeks

It was a pleasure to deal with Mr. Juan Mesa, Service Advisor. He took care of my problem with the air conditioning. He was my liaison with Hertz and my car was ready the next day as he promised. All I can say is that AutoNation has an excellent service department.

Dirty, old and dirty cars.

I went to have my car serviced and was registered by Orlandito, he really knows how to treat clients, he is the best!!!!

I was inquiring about a For Ranger the other day online. That evening I received a call from the GM Tommy, he asked if I wanted to stop in the next. I said yes. I just had a not so good experience the day before with another dealer that basically blew me off. So I was ready for another blow off. I came in the next day, Told the gentleman at the front desk about the call. A few minutes later I was greeted By this tall man with a big smile. He told me his name was Stan the Man. I was looking a Ranger. We started looking around for different ones. They didn't have what I was looking for. He told me a F150 might work and they have some great incentives goning on, I took a look and Stan found me the one I liked. Between him and Tommy the GM they got me fairly close to the price I was looking for. Also they got me out in time for me to go with my wife to my birthday dinner. Stan was great with helping and making sure I was happy. Coming back to day for My Ford Hat!! Thanks Stan and Tommy.

I had a good time buying the truck. A ford f150. The price was reasonable and the staff were great for my needs.

Service rep Andy was extremely polite, honest and professional in his dealings with me. Service was done timely with no surprises.

Service was quick and very professional while staff members have excellent skills and are exceptional

Went there for an oil change, the oil light was not reset and had to do it myself. the hood was left half open had to close it myself. The person that drives the cars in and out of the shop smokes and my car was given to me smelling like the inside of a casino. This happened on April 3rd 2021

Awesome costumer service

Espectacular servicio, excelentes carros, tanto Bernardo el vendedor como el jefe de los financistas y la cajera hicieron que fuera una experiencia muy placentera, gracias

The guy who assisted me was very kind and he showed as helpful person...I'll back to next service...great assistanceI recommend the AUTONATION service..

They treat us with such great service.

Service advisor was courteous and knowledgeable. Provided me with all information I needed to make my decisions. Car was ready when promised. All in all a pleasant experience.

Good service , on time ready, explain repairs need. Thanks

Great service from start to finish at AutoNation Ford Service Department. From the Service Advisor, Juan Mesa, to the Service Techs, to the Service Department Supervisors. It’s refreshing in this day & age to deal with people of integrity. On this service visit, I had an expensive repair which needed to be made. Juan Mesa identified that the item was under my extended warranty, saving me over $400. It goes to show that they look after their customers over profit. And that’s why I’ve been coming back for the past six years!

It was a good experience the free car wash was great.

The customer service was great! My salesman Stan was amazing! Would definitely recommend this dealership to anyone looking to purchase a vehicle!

First time using this dealer for my recently purchased 2019 f250 super duty. Had some minor issues initially, however, was able to work everything out with manager. Manager did a grand job of communicating with me a getting everything done!

Great and fast service. Very polite and knowledgeable staff.

My service advisor Orlando is the absolute best. He instantly remembered me from my last visit. He went Thru my service history to find out all services I needed for my vehicle. He asked me to look in my emails for any savings I might have received and last by not least, he called when my vehicle was done. Not that's what I call Customer Service. Orlando is the best. Please stop by Autonation and see him, he'll take very good care of you.

To be honest I hated shopping for cars . My experience in the past was not been pleasant. Lots of pushy sales people trying to sell me what they want not listening to my needs. All that changed when I meet Auto Nations Sales Associate, Victor Rivera. Let me start by saying he was amazing! He made the process so easy and painless. It didn’t matter how many times I challenged him and how many questions I had. His professionalism did not change. He was always courteous and willing to listen to what I needed. Something so important is trust and Victor earned mine. I look forward to my next car purchases with Victor. I have already recommended Victor to friends and family they won’t be disappointed.

Salesperson, manager and the staff in general were really professional and understanding and so was the finance guy. But I went on a Sunday, I had to wait over 3 to 4 hours for finance becuase there was only one finance person. Other than that, everything was great. Salespeople do not follow up and haras you with questions. I love it.

AutoNation Ford Miami es siempre mi concesionario número uno en el sur de la Florida más favorito de todos los tiempos. Mejor. Sur de la Florida. Concesión. Siempre. 🤩🤩🤩🤩🤩🤩😍😍🥳🥳🥳🥳

☆☆☆☆☆

Tienen variedad de autos pero no tienen buenas ofertas, me fui a otro consecionario y conseguí el mismo auto con muchísimo mejor financiamiento y cero down payment.

Been going there for 15 years

Nice people

I LOVE AUTO NATION FORD THEY ARE THE BEST ALWAYS ALWAYS ALWAYS TREAT ME RIGHT WHEN I COME ORLAND AND ARNALDO AND THE WHOLE ENTIRE STAFF ARE AWESOME 😘😘😘😘

Orlando is the best service advisor. Our whole family goes to him, because he offers the best service.

Juan was great.

I've never had a bad experience when having my car serviced here.

Great Service. Arnaldo is the man to see!! 5stars

Our sales representative Arthur Wainblat was amazing. He knew all the details about the vehicles and very professional when explaining how to use them.

Great experience buying a car, both the sales and finance representative were very knowledgeable and nicely explained everything to me. I would definitely recommend them to friends and family members.

Victor was top notch in his commitment to finding me the perfect vehicle and to fit my budget. Highly recommend working this dealership.

Great experience buying a car, both the sales and finance representative were very knowledgeable and nicely explained everything to me. I would definitely recommend them to friends and family members.

Loved the service. Yusuf was great👍

I was out of town and reallly needed my car worked on and I called other Ford dealer in area and automation was able to help me same day. Great service and communication. They kept me informed , no need for me to call them .

THE VERY BEST SERVICE AND THE MANAGER WAS TERRIFIC

Andrew was a great help. He really kept me updated and calm lol. If I ever run into problems again I would call him first. Pricing is a bit steep but it is a dealer.

My experience has been incredible, the salesperson Charo Eri has given me the best experience I have ever had buying a car, she was very kind, very professional and with a lot of knowledge. Thank you Charo for all your help and dedication.

Excellent service.

Good positive experience buying a used. Challenger, the tesm workedwith me on the trade-in to keep the price within my budget.Xavier my salesman was great and followed up the next day with info i needed. Ovarall nice experience!

Falta acceso a los datos de los carros ( precio, características etc) al alcance del cliente. Para facilitar la elección del carro que se puede o desea comprar.

Purchased a car for export. Upon test driving, a amp was installed and radio was working fine. However, when i received the car i not only found that the amp was removed (causing the stereo to not play), but removed incorrectly leaving several live wires in the trunk that were sparking. If not found sooner my car would’ve got on fire. Very negligent with no concern for the customer.

It was easy to find the new car, Marco (Xavier) was excellent, highly recommended, amazing deal and warranty. The whole team very helpful.

Staff listen and fixed the issue with my car. Staff is friendly.

Very professional. Even though the car I wanted was sold the day before, I was able to get a comparable car with less miles.

Horrible service all around. Sales was extremely rude and not helpful, when manager was contacted he did nothing to help he simply repeated himself and did not listen to concerns. Constant problems.

Hugo made it fast and easy. I dropped off the car keys and just went home to wait for the call. Next morning car was fixed (product recall) with no charge to me and all I had to do was pick up my car.

Thank you to Rolando. Always willing to help us and provide us the best customer service.

The young man Arnold was very nice and considerate a kind person

Autonation Ford in Miami made it easy to fly in from the western U.S, and purchase a Mustang with the options I wanted but could not find on the west coast. The salesman, Carlos Hamoui Garcia, was both likeable and accommodating.

I had my Mustang's first service/maintenance done with Orlando Martinez on Sept. 29th. He was very courteous and professional, and provided exceptional service.

what a great buy, great customer service, it was absolutely pleasure to work with every one in this location, from- Arthur , my sale Associate , finance manager and even the GM. every one was supper helpful, and it was FAST, i spent 1 hour choosing my track and 40 min closing on it and out the door the next day.

I went for my 1st maintenance on my car and the experience was great.. Super fast service and Hugo was very informative on what to be expect from my visit. Keep up the great work!

Jean Beltran, Sales Manager and his team made my car buying experience flawless, I would gladly recommend Autonation Ford Miami to any family or friends looking to purchase a vehicle.

Very happy with service department rapid respond and friendly thank you.

Worst experience ever. I’ve been at the dealer 5 times because of a vibration in my F150. The “Walmart graduated mechanics” made me buy 3 set of tires and wheels because they said it was because of out of round tires and bent wheels. After the 3rd set then they realized that wasn’t the issue. Then they say it’s the vibration was caused by the driveshaft. I had to wait almost 2 months to get the driveshaft replaced and figure what... I’m still having the same vibration so 3 months later I’m with a 20k miles truck that I can’t drive safely at highway speeds and they don’t have a solution.

Alberto Delfino made the process simple, honest, reliable, stress free, and makes you feel like family!! I would give 10/10 if possible! Side note: service center needs to do their do diligence because I received a vehicle with 12 miles on it and zero washer fluid why.

Quick great service easily dropped off the car and picked it back up

Friendly customer support and fast service during recall repair process

I want to command the excellent service I receive from my service advisor Juan Mesa and a gentleman by the name of Andy

Their customer service was very good & was able to answer every question

Please remind me never to even try to do business with Autonation again. Despicable service.

The best fleet PM

Knowledgeable staff

I have been bringing my 2012 Expedition to Ford AutoNation for 9 years. I have never been disappointed. The service personnel have always been candid and honest with the diagnostics and repairs.

The people made the difference. Xavier was a fantastic communicator before I came to see the Ranger and super helpful during the trade-in and purchase times. After he helped me secure the deal I was introduced to Rafael for the finance documents. Rafael was easy to work with and extremely efficient with the paperwork. Very enjoyable and simple processes back by great people. Highly recommended to all buyers Scott

Staff was very helpful with our car issues. Special thanks to Orlando for keeping me up to date periodically. Appreciate all the help we received

Exelent

Juan Mesa has being my service advisor for over 10 years is awesome very professional this is why I return to auto nation to purchase all my fords Juan is awesome person tyu Juan for always being there to help me You are a great asset to Ford Motor company

Orlando ( service advisor ) made things so easy .

Service Rep Orlando is very professional and assisted me with all my concerns, questions . Miguel the mechanic, I was very satisfied with the service rendered because he went above and beyond to resolve my needs.

Sales & Service was excellent. They find the right car to fit your budget & answer all your questions...

Such great customer service by Mr Ayala. He worked through his lunch hr to help me & even loaned me a charger when my phone was on 4% after waiting for my van to be serviced. Very welcoming & helpful staff, great location.

Arnaldo Delgado was my service advisor, I was very satisfied with his help, service and the time taken to complete the job. Thank you!!!

Excelente atención gracias. Don Orlando Martínez mi camioneta quedó muy bien y te dan excelentes garantías en el trabajo

Awesome customer service!!

Awesome customer service!! Was treated super nice and with respect thank you.

Great dealership, Great salesman (Javier), and amazing deal on the truck of my dreams. Will definitely be coming back for my future truck.

THEY ARE THE BEST😀😀😀😀😀😀😀😀

the service dept is absolutely superb. I can trust the work they do

Took my car to get my windows repaired. They fixed everything same day!

The people here are professionals and make sure you get get the help you need! Shout out to Arnold in service who is especially great to deal with .

Great service, I was happy with with my purchase! I worked with Gio for 3 days looking for something that matches my needs. Carlos from finance was also great he helped me understand what I was paying for from A to Z

The service was amazing . They helped me out tremendously and made the car buying process smooth and easy .

Good customer service

I was pleased with the service overall. The service representative was really friendly and knowledgeable.

Sales Man. Javier is an Awesome . Very COURTEOUS VERY Helpful and knowledgeable!! Excellent Service ...

The car that I took for service is driven by my wife. She still have the same problem and in the paper was mark 2 defective tires that she bought back in August in this same dealer not fix or exchange

Espectácular

Great service on time (appoitment and delivery). I felt welcome and well attended by the service advisor (Hugo Paniagua)

This dealership did a great job facilitating my purchase. Tony is a superstar salesman!

excelente servicio, satisfacion total!!! El Gerente nuevo Gio, muy amable y diapuesto servir y ayudar!!!

Barry was excellent! Would highly recommend AutoNation Ford Miami to all!

Mi carro tenia un ruido que venia desde afuera. Lo lleve al dealer de Miami Lakes y la atencion fue fantastica. Trabajaron muy rapido y eficiente. Orlando nos dio un servicio exelente.

Amazing customer service and mechanical experience.

Mara Redstone, went above and beyond to meet our expectations in purchasing our dream truck!

Excelente atención Alberto Rodríguez y Rafael Esquivel gran calidad humana me ayudaron en todo Gracias

Arno is the best service adviser. He has patience and explains everything in detail to you so a decision can be made without being pressured.

Service facilities could do with a makeover compared to other dealerships, but the customer service was first rate. Advisor Arnaldo was friendly, welcoming and treated us like we were valued customers. I really appreciate how straightforward he was with how long the diagnosis would take, repair time and when the car would complete. After subpar service from another dealership, I'll definitely be taking my car back here! Well done and well deserved 5/5!

Purchased a Ford 2020 Expedition through the internet link inquiry about the inventoried vehicle. Representative Yusuf Shihadeh responded promptly, provided all details about the vehicle, reacted to my price offer and returned a call within fifteen minutes. No haggle, no hassles, and we made the deal. Picked up the vehicle an hour later. He was professional, courteous , knew the product line and made the experience a pleasure. Thank you Yusuf.

Always get great service. Professional, courteous and given great service.

Mr. Delgado in the service department was very helpful and kind. We were from out-of-town and were towed for repairs. Not knowing the area he took time and explained what had to be done.

Great people, no pressure, really good coffee! Enjoyable experience.....

Service was done as scheduled. Thank you

Great customer service. I tried to make an appointment and made sure proper protocols were in place. I wanted to be as smooth as possible, go in and out with minimal contact.

Orlando Martinez Rivas was a great help. Very professional

Rep was pleasant and knowledgeable. Car was ready as promised.

Fast and efficient

Very Helpful, I drove in without an appointment they took my car in and within an hour they was finish repairing

Orlando Martinez Rivas the Best advisor that make my day simple thanks autonation Ford of miami for having him thanks Orlando

Great customer service provided by Arnaldo Delgado, I definitely recommend this dealer because of the great service that was provided. 5 stars to the maintenance department and Arnaldo Delgado.

How is it that in the worst time of the pandemic there are customer representatives NOT wearing masks in the parts department!?

EXCELLENT SERVICE ... JUAN MESA IS AN AWESOME SERVICE ADVISER CUSTOMER ALWAYS COMES FIRST TO HIM

Arnold in the service department was very professional and enjoyable to work with. Great communication throughout the process.

Great service

The service of my 2020 SHELBY F150 truck was very poor from the being to the end. There was no communication or update from your service rep and WORST OF ALL the problem was NOT corrected.

Fast and professional service, the mechanics was able to fix my truck like was expected

Good dealership for new cars and friendly staff

Excellent Service, great folks, Service Mngr. Juan Mesa is the BEST, great experience.

Orlando was very helpful and clear with us from the beginning we knew what to expect and contacting him was simple, we can tell that he cares.

Very helpful, sales representative worked to find the exact vehicle, I was looking for. Great experience.

I purchased my Ford escape here 6 months ago and I called service to schedule my oil change and to check out a weird noise the car is making. I've Always been given a loaner to get to and from work while my car is being looked at but I'm being told that they don't offer loaners to anyone including customers who purchased their cars there. The customer service is terrible, they don't even try to answer your questions or help.

Have a CPO vehicle that had issue before purchasing. Now Im fighting with dealership and Autonation to do repairs or even contact me back. Super unhappy, havent had truck for a month yet. #GOTOANOTHERDEALER

Autonation wants feed back from customers but wont return a phone call or fix a issue on a CPO vehicle they sold me. Best ive been told was wait a week for a call back..

Courteous service, detailed information and no pressure

Great service!!

David Sosa got us a great deal on a new Ford Transit 250. Very happy with the service.

El vendedor Javier excelente se merece que lo promuevan para un puesto mejor, muy amable, paciente y dedicado a su trabajo y un excelente costumer services. En general todos amables en la oficina.

Juan mesa in the service department is awesome He is the only reason I go Auto nation Ford I have been going to him for over 10 years Very professional

Great customer service, company.. Orlando was a great adviser

Largo el tiempo de espera

The place is clean. The managers that night were the best including Dayani who was in charge of this sale. Thank you Dayani for you patience. Excellent team work that night. It was an unforgettable experience. I will recommend it 100%

Outgoing and service oriented team. Made the purchase of my new F150 truck an engaging experience.

Orlando Martinez treated me with disrespect and took his sweet time helping me simply because I am young? I'm pretty sure this guy practices age discrimination. When first entering the facility at 9am I was told that my vehicle advisor was scheduled to attend to 3 other people so I had to wait a while, no problem. All I wanted to know was if I was able to get a loaner while my car is being serviced, which i asked, and they said they'll get back to me. After waiting 3 hours for my answer, which was simply put "no" due to covid, I was sent to Enterprise to get a rental after they recommended me that. Upon realizing I could not rent a car because I am not over 21, I walked all the way back to Autonation. I explain to the advisor my situation to which he replied "Sounds like a personal problem". I do not understand why he treated me with disrespect and wasted time with me, but I believe it was simply because of my age and he was discriminating me. I want to file a complaint, and I eagerly await a reply back from Autonation because I do want to share his name.

Very over priced for service at this location. Took my truck in for oil change, fuel filter change, tire rotation, front brake pads and front rotors turned. Over $1,000. Seriously! Called other Ford Dealers and had the same things quoted. $550 plus shop supplies and tax. Rediculous, maybe it is that I'm a woman? I had to get back to work (had an appt and still took them an hour to get me checked in) and I was taking a road trip that afternoon or I would have left and gone somewhere else. I want to say I'll never take it back but 20 miles down the road a tire pressure sensor came on, so I have to take it back and get whatever they messed up fixed, or take it somewhere else and pay for their mess up. 🤬 Seriously never again, and they have almost even made me rethink Ford altogether after only drive their diesel trucks for 20 years and using their dealerships. 😪

From beginning to end Juan Mesa always goes above and beyond to make sure I am kept informed about my car repairs. His knowledge and kindness are beyond measure. He is a valuable member of your AutoNation team

Excelente atención me dio la vendedora Dayani Montesino gracias a ella tengo mi nueva Ford F-150 2020

If I can put 0 stars I would. When I first bought my Ford Explorer with them back in 2017(40,000 miles) it was nice and easy, no rush. During the past 3 years I have not driven my car more than 15,000 miles. The car has gone to the dealership in 3 occasion for repairs and everything is complicated. If it is not because they don't work during the weekend, it's because they don't work at night. This last occasion my car has been in the dealership since Friday December 11th till today Dec 15th at 9:30pm. They have no diagnostic for my vehicle. And let's not mention the customer service through the phone because when I call they transfer me to the incorrect department 3-4 times and it's been like that every single time. It's ridiculous and frustrating. They use pink plates for Cancer awareness and I think they should use red instead for heart attacks because that's what I feel every time when dealing with them.

I am very pleased with my truck and grateful for the treatment of the boys ... thank you

Xavier worked to get me a good deal. Used car manager was instrumental in honoring warranty repairs.

Ernesto was my sale person for my 2019 Ranger, and My 2020 Ford Transit Connect thanks Ernesto.

Amazing experience. Thanks to Carlos our salesperson it was was a flawless transaction. A great surprise for my daughter and son in-law.

Informed sales rep and dealership well organized. Saw desired vehicle on the internet. Drove for an hour to reach the dealership and Sales rep and the car were waiting for us. The car looked like new and the test drive was able to happen quickly. It was explained that the car had passed over 100 check points and the car looked and felt like that had occurred. The no haggle price made the purchase easy. Special accommodation was made to have the car delivered as we live quite far away and it arrived at our door the following day.

Dayani Montesinos! She is a sweetheart!

Great service..

I had a great experience, the guys at this dealer went above and beyond to find my the car I wanted. I got a good deal, and I’m loving the Expedition I bought at this dealer.

Our salesman Gio was great and made sure the process went by smooth. We left with a new Explorer and couldn't be happier with the choice. Thank you

Wanted to purchase a 2020 Ford Ranger, however Auto Nation was $2,000 higher than Gas Machado Ford, why would anyone purchase a ford from Autonation. Carlos Hamui Internet Sales Manager, please explain this?

Our salesman Gio was great and made sure the process went by smooth. We will be coming back for our next purchase. Thank you

Purchase went smoothly Sales personnel was knowledgeable and polite

It was very professional and friendly experience. I would recommend the dealership to a friend.

Mr. Osvaldo Leon, was an excellent, extremely professional sales person, very knowledgeable, we will definitely recommend our friends. thank you!

This is an update to my one star, October 29, 2020 review entitled, "AutoNation failed to disclose a collision on a car". The dealership responded to this review and asked me to contact them. I contacted them and this is what happened: As requested by the dealership, I called the GM at AutoNation Miami just now and spoke to someone who told me that AutoNation Miami will not do anything, not even offer an apology for my poor experience. The GM spent most of the time, trying to convince me that I should just accept the vehicle as is, there is nothing they're willing to do, and that they inspect all their vehicles with a 125 point, or more inspection. When I asked how could they miss a large CAPA sticker inside the bumper, which shows that the bumper was replaced with an aftermarket piece, he said that doesn't mean anything. I asked if it wasn't that important, then why didn't the salesperson disclose it? How could they not see it if they inspected the vehicle as well as they claim to? If I were to try to trade in a vehicle, they would not have such a cavalier attitude about an accident report. They even went as far as to try and tell me that if I ordered a part for a car with my VIN, through the dealership, it would show up on the carfax report. I challenged that statement and asked for proof because I've ordered parts for all my Ford through the dealerships over the years with VIN numbers and never had anything come up on carfax. The dealership spent most of the conversation trying to just gaslight and force me to accept that they're unwilling to do anything to change my experience, not even offer an apology. Again, buyer beware. I'm a lifelong Ford buyer, from my first Mustang when I was 17 to this Raptor, my Cobra and Shelby at 45 years old and I'm extremely disappointed at my treatment from AutoNation Ford Miami

Awesome experience people very helpful and honest y

My husband and I came in looking for a slightly used truck and after going through lot inventory Alejandro was able to guide us and help us make what we now know as the right choice. Loving our new F150 Platinum Pickup Truck. The best part for me is that I don't need to know how to park that big boy!!

Great experience and the fastest I’ve ever bought a car

Excelente trato y servicio, en especial el sr Orlando

The best dealership in Miami, good service nice service advisor

We have been bringing our vehicles in for service for years.

Explained all of the discounts and rebates that I qualified for before getting to the lot. Once there the price held up, no hidden extras and the final price on the phone actually went down some after the final total was calculated. I knew what I wanted and had done my research. I was hoping for a quick easy process without any switches or surprises and that's how it went for me on this purchase. I feel like i received a fair deal. My dealer's name was Stan. He was upfront and helpful.

I went in not sure what to expect but had an idea of what I wanted. Gio got me into something that was better than i thought. Javi was able to get me into a great payment for my 2020 Explorer. These guys are professional, efficient and prompt.

for the past 20 years I was in love with the Ford line and with Auto Nation Service dpt from the that greets you when you dropped the car to the service advisors and manager, is all excellence

Close it and don't ever open it again.

Compre una ford f150 y la atencion fue estupenda

Just had my oil changed yesterday Manuel was great very customer service orientated:)

Good analysis of a complicated problem, good coupon discount on parts and service. So good that I also bought four new tires? nice job, Gio!

Recently brought two of my Fords for service and I always keep coming back thanks to Orlando Martinez! He has gone above and beyond time and again to give me every update, oversee every repair, and give me any advice I ask of him regarding car maintenance and assistance. He and his team set a gold standard for customer service and I recommend them for every car service scenario under the sun! THANKS SO MUCH!

Recently brought two of my Fords for service and I always keep coming back thanks to Orlando! He has gone above and beyond time and again to give me every update, oversee every repair, and give me any advice I ask of him regarding car maintenance and assistance. He and his team set a gold standard for customer service and I recommend them for every car service scenario under the sun! THANKS SO MUCH!

20M mile service. Facility provide all required precautions for Covid-19. Orlando Martinez was my service provider. Great personality and customer centric. He made certain my questions were answered and provided additional information regarding my service. Service was completed timely and a notice provided when my car was ready for pick up.

el buen trabajo y excelente atencion gracias orlando martinez

It was quick and well done oil change transmission flush tires rotation took them about an hour friendly guys and courteous I hope they stay the same when I comeback next time

Su trato con el cliente muy exelente

Took the car for a an oil change, tire rotation scheduled service and was offered a disinfecting service. A great deal that included a very detailed car wash. Quick turnaround on both services.

I called Ford Autonation to set up an appointment to bring my car in. The next day I brought the car in. And I was told it was going to take a couple of days to look at my car to find out what was going on. Two days went by and Autonation Ford never had a chance to even look at my car. I wasted money on rental car, approximately $140.00. I was then told, they would call me back to bring the car in. But I never received a call or a message. I don't recommend this dealership to do any work on your car for their lack of professionalism, being understaff, undertrained and run by a bunch of people that don't care about their Ford company and their company's reputation.

Orlando Martinez is my service advisor, he is always great help, exceptional customer service!

They did a good job with my oil change

A very pleasant experience the salesman was very nice and waited for me the day of the delivery it was late in the night .

Arnaldo Delgado at auto nation at 16800 nw 57th ave Miami Florida 33015 was the best help at auto nation he treated me respectfully and answered all my phone calls due to times like these his patients was pure genuine

The service manager Randal is just outstanding, truly cares about the customer and makes you want to keep taking your car for service. I have had my car for 5 years and the only reason I take it back is because of the quality of service and the culture that Randal has created

Their great friendly personalities and helpful attitudes.

Truck was written up for service by Manny and explained step by step what was going to be done to the truck.Job well done.

Great staff ppl, Arnold is very helpful person

My service advisor Jose is AMAZING! His customer service and knowledge is great!

The salesman (Xavier) was extremely polite and professional. I called him on the phone in route to the lot to ask if they had the make and model van that we were looking for, and he gave me a quick response. He was prepared to show us the exact model. We made a selection, and the purchase was extremely simple and swift.

Excellent service experience and customer service. The car radio and cameras on my Raptor F-150 were not working properly. Customer Service Representative Arnaldo Delgado knowledge and attention were superb. The dealer even provided a rental loaner until the vehicle was repaired.

Very professional customer service, We are happy with the service provided

The person who on me the service good he was a nice person

They treated me great and no hassles. Upfront persons jean and my sales person

Im Always taken care of in a professional way and they always make sure ingesting done only what I need to get done

Quick Service, Friendly People and Excellent Customer Service.

Excellent customer service and staff at repair center

First time taking my SUV for service to auto nation ford Service was great my advisor Juan was very professional and informative as to the needs of my repairs.

It was very professional and timely. The agent was very courteous and took the time to explain the process so that I understood what would take place.

They’re very professional especially Giovanni Martinez

My salesperson was amazing, answered all our questions and was very knowledgeable. My financing agent was very nice, answered all my crazy questions and was very orient with me, very knowledgeable.

Arnold Delgado is a great service advice. Great Customer Service very knowledgeable and very detailed on the service that I need. Arnaldo actually takes his time to explain the situation. I actually don't mind taking my vehicle there for service whenever I need it.

Great service. Gio was very helpful and had my car fixed in a quick period of time. Will be returning again.

Juan mesa is awesome service advisor very friendly and professional I have been going to him for 10 years

The service is great, I had my cars oil changed and then brought it back to get new break pads . Everything was fantastic

Excelente work, great team, good service, Mr jose Lopez have a great customer service.

Service person Orlando provide excellent service also provide all the necessary information.

Juan Mesa is an excellent service manager. He knows his clients, the vehicles they drive and strives to provide value and good advice on servicing your vehicle.

Juan Mesa was great and professional. I will go to him moving forward. If he is due for any promotion he deserves it!!

Buen trabajo muy atento y siempre disponible para ayudar mil gracias

I took my car in for service. First, I never received a call from Juan Meza when my car was to be ready. I had to call in to see what was going on because I never heard from them via call, text, or email. Apparently he did not input my phone number accurately. He told me it would be ready at 1:00pm and it was actually ready at 4:40pm and no one called to inform me. Next, Juan quoted me $263.00 out of pocket for repairs. I was then charged $583.00 when I arrived with no explanation as to why the price doubled. Then was was leaving he told me I would receive an email evaluating him and I should give him a "10" for service. He was a very nice guy but the service I received was, at best, careless. At worst, I received bait and switch tactics when being charged. I'm very hesitant to go back there.

great experience JUAN MESA kept in touch with my repairs every step of the way

I am so happy as always with AutoNation Ford Miami

I was treated friendly, professional, on time,with transparency, with the best financing available to my credit score and most importantly they found more than the right vehicle that I was looking for.

Transparent, fast, very good communication, friendly, best financing posible to my credit score and very professional.

You all at auto nation is doing a great job, continue the good work that you are doing .

Don't have time for 50 character review. Service person was friendly and recall was on time schedule.

Thomas Alonso and Patrick Obrien were absolutely great, they treated me as if they knew me my whole life. They worked with me until I was happy with the $ numbers on my purchase of my new 2020 Ford Edge Titanium. Now I have no reason to visit any other dealer in the future, I'll always come back to my friends at Autonation Ford Miami. Thanks guys! Felix and Janet Dessel

Thomas Alonso and Patrick Obrien were absolutely great, they treated me as if they knew me my whole life. They worked with me until I was happy with the $ numbers on my purchase of my new 2020 Ford Edge Titanium. Now I have no reason to visit any other dealer in the future, I'll always come back to my friends at Autonation Ford Miami. Felix and Janet Dessel

Exelent,persona calidad humana, mis felicitaciones

Great service and communication. Gio Martinez took the time to explain why he was recommending the service I needed.

Great selection awsome customer service at great price..

Carlos Vargas was exceptional to calm me down & deal with my problem. Thank you for compassionate service personnel. This was 8 months ago. I called yesterday, and found out Carlos is no longer with them. Orlando Martinez was supposed to call me back between four and 5 o’clock. Never did, nor did anybody else in his stead. So this morning about 10 o’clock I called again. Asking for service manager and was told everybody was on the phone or meeting. Receptionist took my phone number and was going to have manager call me back. I don’t believe it was the manager that called back but whoever it was was very rude. Three force of the call he wasn’t paying attention to me he was doing something with two other people in the background. Then he makes an appointment all the way out in end of November for my two cars. Recall notices from them on both. I made the appointments but talk to my husband and we decided forget it not going there ever again. Called another dealership was given appointments for next week. Sorry I really used to like Carlos at AutoNation but without him there I don’t want to go.

Located the car on the internet. Their Internet Salesperson responded promptly and professionally. He answered all questions about the automobile previous ownership etc. When I arrived at the dealership the car was spit shined and on the outdoor show floor ready for my inspection. My wife needed to both see and approve of the car before purchase. They agreed to take a deposit and hold the car until we could make time for the trip back to the dealership. Excellent customer service. Only one less than optimal experience was in completion of the financial documents. It took an extremely long time especially since it was a cash deal.

Arthur was patient and very knowledgeable. The overall experience was great.

Orlando was very knowledgeable and I'm I'm very happy with the service I received

They where great to work with especially the salesman I had could not ask for more

Gio is a super great service rep. Totally professional and honest. Auto nation lucky to have him

Randall the manager was extremely outstanding he went beyond customer service!! Thank you so much greatly appreciated!

Juan Mesa is a complete professional, with a special attention to details. The service department is very fortunate to have an asset in Mr Mesa.

Amazing service people are super nice high quality service and super fast my car is now in perfect condition

Giovanni my service manager understands my needs because any down time in my business is lost of money. Giovanni reacts and solves my problems in a timely manner. Very pleased to drop my car off there with confidence.

I had a great experience at AutoNation Ford. Came in for an service and Arnold took care of me. Everything was fast and profacinal. They do have a great service department.

Excellent. Orlando Martinez is always prompt and attentive. I bought my 2010 truck new at Autonation ford and they have serviced her ever since.

Awesome car at an awsome price. Ive ownef Ford Escape since 2000 would not trade for anything else. With a Salesperson like Angel Silva that made the process so easy and not time consuming. I quickly recommended him to a friend.

Bad service. They does not know how to treat customers. My experience was negative. I am not coming back to this shop.

The service representative was really good and knowledgeable.

I have always had a great experience with the Autonation services representatives, bur]t his time, Manuel exceeded all my expectations

Excellent service, fast procedure, great price, Very efficient leasing services

Muy buena atención y buen servicio

Everybody was helpful, attentive, and knowledgeable! First time buying a car from ford and had an awesome experience. From the manager, sales person and the financial director everybody went above and beyond to answer all my questions.

Jose, was my service attendant,which was a great guy and understood what was going on.

Assistance Service Mgr. Juan Mesa was friendly and very professional.

Service was great. Advisor kept me well informed of repairs and time to complete service.

Very friendly staff and excellent service.

Pleasant atmosphere and quick service. Advisor walks you through the process.

these people are scammers with legal license, they robbed a friend more than $ 14k in the car, those people have no attitude with business, supervisors are also other scammers with a license, the manager does not even say nothing, no go buy a car, or go to trade a car with them, are the worst scammers, and I know that the thieves pay dearly soon.

these people are scammers if they see a mustang gt 2018 magneto color with the vin 1FA6P8CF1J5183066, not going to buy has 4900 miles, was shocked, changing in the front, has problems with the engine, the car was on track to run to burst engine brakes and everything, apparently they did not change anything, until the tires are still with it and that is worn out because it also made a lot of tire wear, I never ever gasoline Ethanol, soon that car will die and they will not do anything, know it, do not go buy it, some scams stole more than $ 14k in that defective car, they are scammers, those people from Edgar and Hector, the supervisors and the manager so they know, when they get hurt, they will return the mustang and lose money, for that price you have a new one bought in another dealer that is not there with 30k leaves with new ones in another site, they will steal you as they did to me. edgar me lo vas a pagar te estoy ..

My Service Advisor, Orlando Martinez, makes sure my F-150 looks and runs like new after my visits. I have been a loyal customer there for many years and have never been disappointed.

Juan was excellent! He made sure all of my needs were met. He was very patient and reliable. Overall, Juan made me feel welcome and appreciated, like a valued customer.

Reinier Gonzalez is my service advisor and he always goes over and beyond. This is service he was assisting the mechanic because they were short staffed to make sure my truck was completed in a timely manner. Very impressed by him.

Professional service , very nice personal , I ever to make my service in ford dealer 57 Av palmeto

Good customer service and car ran smoothly having getting it serviced

My whole experience for getting the new car in a lease contract took over 6 exhausting hours. At the end of the process I even wasnt happy or excited with the new car. I went with my wife and 8 year old and they also had a very bad experience. I also needed to ask them twice to clean up the "new" car . I also didnt get my license plate arguing problems with DMV. Not recommend going to his Ford dealer.

It was supposed to be a simple oil change, new tires and alignment. The car was there three days. I got it back and the engine cover was dangling under the hood, one of my speakers is blown, and the car pulls to one side. Worst of all, they argued that this was normal. It wasn't until I told I was going to have someone else look at it that they decided to do something about it. The second time I got it back it had a clicking noise coming from the front tire. I had that repaired at a different place. I literally got my car back in worse shape than I left it and instead of owning up to it they gave me lip. I will never take my vehicle there again and recommend you stay away.

Service Advisor Jose Lopez was very courteous and explained the service and shared concerns. He was attentive to my concerns and advised when my vehicle repair would be completed.

Had a great experience working with Stan Jones at AutoNation Ford Miami with purchase of new F-150. Stan knows the Ford product line, listens to the customers needs, and provides courteous and professional services. I drove all the way up from Key West (130 miles one way) after working through the inventory and pricing with Stan and will do it again on the next purchase. Stan is ?The Man?!

Best service and attention Orlando was very helpful

Only word that comes to mind from entire experience is "Perfect" Thank you

The service advisor Orlando Martinez-Ortiz gave me the utmost care when it came to the needs of my son’s 2017 Mustang!!!! He went the extra mile with options that I felt would maximize Budget-Dollar & repairs were made with the timeFrame that was within my time frame once again thank you Orlando you are a asset to yur company !!!!!!

Had a great experience working with Stan Jones at AutoNation Ford Miami with purchase of new F-150. Stan knows the Ford product line, listens to the customers needs, and provides courteous and professional services. I drove all the way up from Key West (130+ miles one way) after working through the inventory and pricing with Stan and will do it again on the next purchase. Stan is “The Man”!

The service has always been good. My service manager is great. I quality of the repairs is generally good. Mechanics can?t fix a problem that Headquarters tell them it is normal. A shuttering sound when you stop and accelerate. Didn?t this when I bought the car.

Not helpful very nasty would never buy from them agaim

Arnaldo Delagado is AMAZING!!! Very Knowledgeable and patient.. my appointment was at 8 am and I was literally leaving by 9! I’ve had another advisor but he is by far the greatest thank you for providing him to service us! I manage customer service reps so I’m REALLY big on service and he’s the perfect example of how customer service should be thank you thank you thank you

Great service Juan Mesa was great help. Very professional. Would recommend anyone to him

The service advisor Arnaldo Delgado made sure that he kept us posted on every step that was going on with our vehicle and we truly appreciated that and service was very prompt and courteous...Thank you !

Orlando our service Rep was very professional at all times and kept us informed of the work being done.

I had an appt scheduled 2wks in adv only to arrive to find out they didn't have the part (although they KNEW what the appt was for and the veh info) Returned a week later to find there was NO rental veh, loaner veh or shuttle as I was promised and I would have to wait 4-6 hrs for my vehicle... COMPLETELY UNPROFESSIONAL AND UNACCEPTABLE! For a simple airbag recall, I would hate to see if it was for serious repairs....

The young man who helped with me with my service/repair was very polite and extremely helpful throughout the whole process. He went out of his way to make sure all my questions were answered and provide me with continuous updates on the vehicle. Excellent service!

Nice gentle and with much patience. So many cars to choose just one. Thanks

these people are scammers if they see a mustang gt 2018 magneto color with the vin 1FA6P8CF1J5183066, not going to buy has 4900 miles, was shocked, changing in the front, has problems with the engine, the car was on track to run to burst engine brakes and everything, apparently they did not change anything, until the tires are still with it and that is worn out because it also made a lot of tire wear, I never ever gasoline Ethanol, soon that car will die and they will not do anything, know it, do not go buy it, some scams stole more than $ 14k in that defective car, they are scammers, those people from Edgar and Hector, the supervisors and the manager so they know, when they get hurt, they will return the mustang and lose money, for that price you have a new one bought in another dealer that is not there with 30k leaves with new ones in another site, they will steal you as they did to me.

Highly recommended!! I had at a 7:30 appointment with Arnaldo Delgado he was punctual. He was courteous and knowledgeable. He provided the best service I have experienced. Mr. Delgado cared for the quality of service being provided and kept me updated.

I have an older vehicle but the care given to it by Autonation Ford has allowed it to remain in great condition.

I at a 7:30 appointment with Arnaldo Delgado. He was courteous, he knew what he was talking about. He provided the best service I have experienced.

Very knowledgeable staff.

la verdad es que siempre que llevo mi carro a servicio la atencion es excelente, principalmente la del asesor Reinier quien es muy amable y diligente...lo recomiendo!

Liked that it was straightforward NO BS they where friendly, professional very helpful.. Thank you Carolina Jimenez and Gio..

Good experience, the customer waiting area need to be clean up a little be

Friendly, professional, straightforward NO BS sales from Carolina Jimenez and Gio which I really appreciated. The price was right which I also appreciated.

Excelente servicio y tranasparencia por parte del vendedor Carlos Rozales

El trato profesional De sus empleados y amabilidad.

Todo muy bien, fui por un regalo en mi carros y me transportaron a mi mientras reparaban mi vehiculo.

these people are scammers if they see a mustang gt 2018 magneto color with the vin 1FA6P8CF1J5183066, not going to buy has 4900 miles, was shocked, changing in the front, has problems with the engine, the car was on track to run to burst engine brakes and everything, apparently they did not change anything, until the tires are still with it and that is worn out because it also made a lot of tire wear, I never ever gasoline Ethanol, soon that car will die and they will not do anything, know it, do not go buy it, some scams stole more than $ 14k in that defective car, they are scammers, those people from Edgar and Hector, the supervisors and the manager so they know, when they get hurt, they will return the mustang and lose money, for that price you have a new one bought in another dealer that is not there with 30k leaves with new ones in another site, they will steal you as they did to me.

Stan Jones was my salesperson...he was very polite and helpful and he kept his word on everything that was promised to me...Ray was the sales manager ...He also helped me with my paperwork and my payments...Very nice gentleman...This is the 5 F-150 I buy at that dealer with them....thank you

I had my car towed out of the shop to another shop.

People are friendly and polite and willing to listen to your needs and not there wants. Very professional staff

This is my second Vehicle that I purchased from you guys and I would like to thank Stan The Man helping me definitely I will recommend adoration for anybody that is looking for a vehicle to purchase

Very pleasant experience. My car was inspected and serviced. Also, I the techs were knowledgeable and professional.

Great service! Very kind an nice guy

these people are scammers if they see a mustang gt 2018 magneto color with the vin 1FA6P8CF1J5183066, not going to buy has 4900 miles, was shocked, changing in the front, has problems with the engine, the car was on track to run to burst engine brakes and everything, apparently they did not change anything, until the tires are still with it and that is worn out because it also made a lot of tire wear, I never ever gasoline Ethanol, soon that car will die and they will not do anything, know it, do not go buy it, some scams stole more than $ 14k in that defective car, they are scammers, those people from Edgar and Hector, the supervisors and the manager so they know, when they get hurt, they will return the mustang and lose money, for that price you have a new one bought in another dealer that is not there with 30k leaves with new ones in another site, they will steal you as they did to me.

Found on web site, set appointment and met with salesman. No pressure, explained what wanted. Good selection of vehicles. Allover pleasant experience with everyone.

The Service was excellent. Hugo our service advisor assured us everything would be taken care of as it was! Randall thanks for your help when picking up our car.

Good service and quality work

Overall It was an amazing experiance and very good coustomer service

these people are scammers if they see a mustang gt 2018 magneto color with the vin 1FA6P8CF1J5183066, not going to buy has 4900 miles, was shocked, changing in the front, has problems with the engine, the car was on track to run to burst engine brakes and everything, apparently they did not change anything, until the tires are still with it and that is worn out because it also made a lot of tire wear, I never ever gasoline Ethanol, soon that car will die and they will not do anything, know it, do not go buy it, some scams stole more than $ 14k in that defective car, they are scammers, those people from Edgar and Hector, the supervisors and the manager so they know, when they get hurt, they will return the mustang and lose money, for that price you have a new one bought in another dealer that is not there with 30k leaves with new ones in another site, they will steal you as they did to me.

Service staff is awesome would not consider taking my vehicle anywhere else. Mr. Martinez is an asset to Autonation due to his professionalism, customer care and customer skills. Cars are sold by salesmen, but customers are retained by the service department and Mr. Martinez does an excellent job at such.

Spoke to the service manager this afternoon, and after a lengthy indept conversation, I can truely say that I'm pleasantly surprised by his response and willingness to rectify this situation. Thank you for you efforts and I look forward to seeing both AutoNation Ford and the service department soon.

Excellent Customer Service Provider. Arnaldo was very kind and helpful, explained every question I asked.

these people are scammers if they see a mustang gt 2018 magneto color with the vin 1FA6P8CF1J5183066, not going to buy has 4900 miles, was shocked, changing in the front, has problems with the engine, the car was on track to run to burst engine brakes and everything, apparently they did not change anything, until the tires are still with it and that is worn out because it also made a lot of tire wear, I never ever gasoline Ethanol, soon that car will die and they will not do anything, know it, do not go buy it, some scams stole more than $ 14k in that defective car, they are scammers, those people from Edgar and Hector, the supervisors and the manager so they know, when they get hurt, they will return the mustang and lose money, for that price you have a new one bought in another dealer that is not there with 30k leaves with new ones in another site, they will steal you as they did to me.-..

Great experience, everything was explained well and no hassle.

Customer service in the service department seemed to be lacking. All anyone seemed to be interested in was the coffee. Have never waited sooo long to be checked in for service.

From the moment I walked in Great team customer service and quick . But I must say that the facilities need to be remodeled .

Great service! Arthur was my salesperson and he was very helpful, informative, and professional. The best vehicle purchase experience I've had so far.

Excellent service great service person ford assisting was fast and really nice guy operator who answered my call was great

Professional Service and courteous to their customers

Greeted by Juan and got me right in for my service. Juan has been helping me for over a year and during that time I’ve been extremely happy with the care.

My experience was amazing. Arthur was great he took the time to explain everything about the car.

these people are scammers with legal license, they robbed a friend more than $ 14k in the car, those people have no attitude with business, supervisors are also other scammers with a license, the manager does not even say nothing, no go buy a car, or go to trade a car with them, are the worst scammers, and I know that the thieves pay dearly soon.

Everyone working in the AutoNation service department was friendly. My repairs were completed in a timely manner and Orlando kept me informed about my vehicle's repair and suggested other services to keep my Ford Explorer running great.

these people are scammers if they see a mustang gt 2018 magneto color with the vin 1FA6P8CF1J5183066, not going to buy has 4900 miles, was shocked, changing in the front, has problems with the engine, the car was on track to run to burst engine brakes and everything, apparently they did not change anything, until the tires are still with it and that is worn out because it also made a lot of tire wear, I never ever gasoline Ethanol, soon that car will die and they will not do anything, know it, do not go buy it, some scams stole more than $ 14k in that defective car, they are scammers, those people from Edgar and Hector, the supervisors and the manager so they know, when they get hurt, they will return the mustang and lose money, for that price you have a new one bought in another dealer that is not there with 30k leaves with new ones in another site, they will steal you as they did to me.

Outstanding service and direction provided by service advisor Juan. Have been servicing my vehicles here for many years and have always been well taken care of.

Great service. Honest and upfront about all costs and time of repair.

The vehicle was there for repairs under the Ford ESP several,several attempts were made to repair the rear hatch door with negative results, for that reason i will not be buying a new ford. The service department is exceptional but the product is not. I hope this review does not go in deaf ears.

5 estrellas Espectacular auto!!! Espectacular servicio!!! Atención excelente de Marco Musetti!!! Todo muy profesional y con ganas de ayudar al cliente!!! Salimos muy agradecidos y complacidos de AutoNation Ford, sin dudas el próximo auto lo compraremos ahí!!! Gracias Marco y a todo el que nos atendió esa tarde!!

these people are scammers with legal license, they robbed a friend more than $ 12k in the car, those people have no attitude with business, supervisors are also other scammers with a license, the manager does not even say nothing, no go buy a car, or go to trade a car with them, are the worst scammers, and I know that the thieves pay dearly soon.

Excellent service, make sure you ask for Alejandro!

Excellent service. Thank you Arnold! Very professional and knowledgeable young man

Upon my arrival, staff was very friendly and welcoming. Made it a great experience for my family and I. Very attentive to any questions you might have, very helpful, and staff has such a great team working together. Shout out to Sales Rep. Arthur , manager Tommy, and all staff personal who made it a great experience. Thank you all for the hard work that you provide to your clients.

Quick service on time for appointment.

We had an appointment with Alain on a day he knew that he was off. Xavier helped us with our truck purchase and he was fantastic. We picked up our truck and decided to add the warranty and once again, service was great. We would go back to them for another purchase.

I don’t recommend Auto Nations to no one

Excelente atención 👍🏼 Muy profesional

FAST FRIENDLY AND DEPENDABLE KEEP UP TH E GOOD WORK

Great service! Great employees!

Jose went above and beyond to help me with my car services and repairs. He?s an amazing asset to the ford family, Hands down made me feel comfortable and at ease with my car questions. I am truly coming back because I really felt like family!! Thank you Jose and to everyone that helped to get my car in great conditions again!

Great service, I was in and out in a hour.

I was scheduled for the next day and the customer service offer me.to make the service when I was leaving the car.

Excelente servicio, atencion personalizada

The purchase of my new vehicle was very smooth and the dealership gave me a very fair price for my trade in. My new car was shipped to Miami from Alabama and arrived as promised and on time. Amazing job by all especially Jonathan for coordinating the delivery and the new 2019 Mustang GT is amazing. Thank you all AutoNation

Their price is fair. just wish they would have been upfront about gap insurance.

Great attitude and knowledge of vehicles Jose was mannered and provided excellent customer service to me. He communicated well while I left my vehicle in his care at the dealership.

Great 👍 price great service .

1st does not evaluate the price of a car well, I lost more than 5-6k $ to do the trade with them when others sides offer you much more "consultant elsewhere before coming here", 2nd when you're first buyer, the seller calls you at. Manager to get you dirty and press to say that there is nothing in the head to buy the car. price and now, they are not calling at. Manager and none of that to get more grind, 3rd with the respect of 2nd you lose a lot. Time, when asking price only give what one is going to ask and they are not being maintained and it is not one to each one, 4th they do not give good results compared with others, 5th I hope the mechanical service attention is better although for now do not have mechanical failure, it would have been my old car was better ..ssss these people are scammers, do not buy with these people, now they do not give you a rental car when you are repairing your car that is new, a car with faults and they do not want to give you a rental car, one pays for a new car 40k $ and paying it monthly to walk on foot when it is failing ?, and now you also break the bumper and sink the truck, and have no body shop to repair it sends you to another Ford and the other Ford will not cover something broken that they made are scammers the worst investments and business that I made with these people and that was 5 months ago, I prefer that I returned my previous car with its accessories that was much better than the crap of ford, toyota is toyota and talking of that neither the mechanics use the brand ford use the great majority toyota or chevy another shame that it should give to its mechanics.sss estafadores ladrones como se queira llamar eso no cambian todo su idi.. equipo

I took my car for service and jose took good care of me his professionalism was excellent,

Great service 5 star good service

Dayani was excellent and professional and made the whole process of buying our car much easier .5 stars

Dayani was excellent and professional.

Auto Nation and Auto Advisor made the Truck buying process guick,easy,and painless!! And they delivered my new Ford F-150 to my driveway looking beautiful. Thanks Mara

is not going to change, 1st does not evaluate the price of a car well, I lost more than 5-6k $ to do the trade with them when others sides offer you much more "consultant elsewhere before coming here", 2nd when you're first buyer, the seller calls you at. Manager to get you dirty and press to say that there is nothing in the head to buy the car. price and now, they are not calling at. Manager and none of that to get more grind, 3rd with the respect of 2nd you lose a lot. Time, when asking price only give what one is going to ask and they are not being maintained and it is not one to each one, 4th they do not give good results compared with others, 5th I hope the mechanical service attention is better although for now do not have mechanical failure, it would have been my old car was better .. these people are scammers, do not buy with these people, now they do not give you a rental car when you are repairing your car that is new, a car with faults and they do not want to give you a rental car, one pays for a new car 40k $ and paying it monthly to walk on foot when it is failing ?, and now you also break the bumper and sink the truck, and have no body shop to repair it sends you to another Ford and the other Ford will not cover something broken that they made are scammers the worst investments and business that I made with these people and that was 5 months ago, I prefer that I returned my previous car with its accessories that was much better than the crap of ford, toyota is toyota and talking of that neither the mechanics use the brand ford use the great majority toyota or chevy another shame that it should give to its mechanics.

I was extremely satisfied with the attention and service provided by AutoNation Ford! ... My son had just arrived in Miami from North Carolina for his honeymoon when he experienced car trouble. While he and his bride were on their honeymoon cruise, I contacted AutoNation Ford from NC and made arrangements for them to repair the Ford Focus. Despite the distance, David and AutoNation Ford service team were very responsive and worked diligently to complete the repair, and when the newlyweds returned, they were able to pick up their car from AutoNation Ford and drive home to NC. Thanks so much!!

Juan Mesa in the Service Department always takes great care of me. He is very honest and very detailed explaining everything. He is excellent at customer service.

is not going to change, 1st does not evaluate the price of a car well, I lost more than 5-6k $ to do the trade with them when others sides offer you much more "consultant elsewhere before coming here", 2nd when you're first buyer, the seller calls you at. Manager to get you dirty and press to say that there is nothing in the head to buy the car. price and now, they are not calling at. Manager and none of that to get more grind, 3rd with the respect of 2nd you lose a lot. Time, when asking price only give what one is going to ask and they are not being maintained and it is not one to each one, 4th they do not give good results compared with others, 5th I hope the mechanical service attention is better although for now do not have mechanical failure, it would have been my old car was better .. these people are scammers, do not buy with these people, now they do not give you a rental car when you are repairing your car that is new, a car with faults and they do not want to give you a rental car, one pays for a new car 40k $ and paying it monthly to walk on foot when it is failing ?, and now you also break the bumper and sink the truck, and have no body shop to repair it sends you to another Ford and the other Ford will not cover something broken that they made are scammers the worst investments and business that I made with these people and that was 5 months ago, I prefer that I returned my previous car with its accessories that was much better than the crap of ford, toyota is toyota and talking of that neither the mechanics use the brand ford use the great majority toyota or chevy another shame that it should give to its mechanics.

As usual service was great. Reynier always attentive and gets the job done.

I went to replace the air bag device in my 2014 mustang and the assistance service Orlando Martinez treat me very professional .he answer all the questions and help me . I will recommend Orlando with all of my family and friend .Thank you Orlando for the service . Next time that I need some repair in one of my car for sure I will call Orlando .

Great service, 5 stars!

Gente amable y espectacular en atender al cliente.

My service rep. Mike was very informing . He took the time to explain to me in details what needs to be done on my car . Very fast and efficient experience.

these people are scammers, do not buy with these people, now they do not give you a rental car when you are repairing your car that is new, a car with faults and they do not want to give you a rental car, one pays for a new car 40k $ and paying it monthly to walk on foot when it is failing ?, and now you also break the bumper and sink the truck, and have no body shop to repair it sends you to another Ford and the other Ford will not cover something broken that they made are scammers the worst investments and business that I made with these people and that was 5 months ago, I prefer that I returned my previous car with its accessories that was much better than the crap of ford, toyota is toyota and talking of that neither the mechanics use the brand ford use the great majority toyota or chevy another shame that it should give to its mechanics.

Great place! Go to the back door and just ask for Carl. Get service done for way better price that the door rate.

Outstanding team at Auto Nation. Sales Team, and Financing Team where very professional.

professionals, very attentive and willing to help, very compliant as a person and company

I appreciate the patience of Peter-Andre Smith in explaining to me the new Ford Ranger that I bought.

They told me that I was going to receive my hub cabs a week after car purchase, it has been more than 10 days and I still don’t answers from them

Was excellent service and attention.the personal was very kind and efficient.

Thanks for all the kind service

My service rep is the best. I’ve taken our cars there for years. Always courteous always helpful. Always provides repairs needed, cost estimate and repair time estimate within a few hours. Just had my ac and door locked parts replaced and oil change in a day.

The Customer Service is A plus. Reynier is one of the best persons I?ve ever met.

Excellent Services. Top Notch. My experience was extraordinary.

Orlando provides top notch service

Fantastic place! Great people. Always take my car there.

Everyone says the worse part about buying a new car is buying a new car and I agree 100%, I’ve been down that road 6 times in my life time this experience I must say has been one of my best. The guys there were great they handled my whole situation beyond my expectations and I walked out satisfied and happy. Thanks again Tommy Miguel and Victor !

So I told a friend, I bought your gt 2018 there I do not recommend it at all, he told me about the discount, the trade of his car that by the way had much more value, and I only say that we are sorry to meet a person going to buy your first new car. giving pressure and everything to buy a car without giving time to one, but quiet only told me not to recommend it and so I will tell the other friends and so is not recommending anything about this dealer.......... ladrones regresen el carro

Everything was handled in a professional way, we got the deal we needed, no dirty sales tactics. I highly recommend them!!!

1Esa star is not going to change, 1st does not evaluate the price of a car well, I lost more than 5-6k $ to do the trade with them when others sides offer you much more "consultant elsewhere before coming here", 2nd when you're first buyer, the seller calls you at. Manager to get you dirty and press to say that there is nothing in the head to buy the car. price and now, they are not calling at. Manager and none of that to get more grind, 3rd with the respect of 2nd you lose a lot. Time, when asking price only give what one is going to ask and they are not being maintained and it is not one to each one, 4th they do not give good results compared with others, 5th I hope the mechanical service attention is better although for now do not have mechanical failure, it would have been my old car was better ..

6So I told a friend, I bought your gt 2018 there I do not recommend it at all, he told me about the discount, the trade of his car that by the way had much more value, and I only say that we are sorry to meet a person going to buy your first new car. giving pressure and everything to buy a car without giving time to one, but quiet only told me not to recommend it and so I will tell the other friends and so is not recommending anything about this dealer.......... son unos ladrones no cubren nada de la garantia tampoco.

So I told a friend, I bought your gt 2018 there I do not recommend it at all, he told me about the discount, the trade of his car that by the way had much more value, and I only say that we are sorry to meet a person going to buy your first new car. giving pressure and everything to buy a car without giving time to one, but quiet only told me not to recommend it and so I will tell the other friends and so is not recommending anything about this dealer..........So I told a friend, I bought your gt 2018 there I do not recommend it at all, he told me about the discount, the trade of his car that by the way had much more value, and I only say that we are sorry to meet a person going to buy your first new car. giving pressure and everything to buy a car without giving time to one, but quiet only told me not to recommend it and so I will tell the other friends and so is not recommending anything about this dealer..........

So I told a friend, I bought your gt 2018 there I do not recommend it at all, he told me about the discount, the trade of his car that by the way had much more value, and I only say that we are sorry to meet a person going to buy your first new car. giving pressure and everything to buy a car without giving time to one, but quiet only told me not to recommend it and so I will tell the other friends and so is not recommending anything about this dealer.......... ladrones regresen el carro

So I told my amigo, I bought your gt 2018 there I do not recommend it at all, he told me about the discount, the trade of his car that by the way had much more value, and I only say that we are sorry to meet a person going to buy your first new car. giving pressure and everything to buy a car without giving time to one, but quiet only told me not to recommend it and so I will tell the other friends and so is not recommending anything about this dealer..........now the car disarms only the bumper. ladrones........ regresenle el carro,,

Good, helpful and friendly customer service. Good job Juan M.!

So I told my amigo, I bought your gt 2018 there I do not recommend it at all, he told me about the discount, the trade of his car that by the way had much more value, and I only say that we are sorry to meet a person going to buy your first new car. giving pressure and everything to buy a car without giving time to one, but quiet only told me not to recommend it and so I will tell the other friends and so is not recommending anything about this dealer..........now the car disarms only the bumper. ladrones........ regresenle el carro

So I told a friend, I bought your gt 2018 there I do not recommend it at all, he told me about the discount, the trade of his car that by the way had much more value, and I only say that we are sorry to meet a person going to buy your first new car. giving pressure and everything to buy a car without giving time to one, but quiet only told me not to recommend it and so I will tell the other friends and so is not recommending anything about this dealer. regresenle el carro..

1Esa star is not going to change, 1st does not evaluate the price of a car well, I lost more than 5-6k $ to do the trade with them when others sides offer you much more "consultant elsewhere before coming here", 2nd when you're first buyer, the seller calls you at. Manager to get you dirty and press to say that there is nothing in the head to buy the car. price and now, they are not calling at. Manager and none of that to get more grind, 3rd with the respect of 2nd you lose a lot. Time, when asking price only give what one is going to ask and they are not being maintained and it is not one to each one, 4th they do not give good results compared with others, 5th I hope the mechanical service attention is better although for now do not have mechanical failure, it would have been my old car was better ..

So I told my amigo, I bought your gt 2018 there I do not recommend it at all, he told me about the discount, the trade of his car that by the way had much more value, and I only say that we are sorry to meet a person going to buy your first new car. giving pressure and everything to buy a car without giving time to one, but quiet only told me not to recommend it and so I will tell the other friends and so is not recommending anything about this dealer..........now the car disarms only the bumper. ladrones........ regresenle el carro ,.,.,.

So I told my amigo, I bought your gt 2018 there I do not recommend it at all, he told me about the discount, the trade of his car that by the way had much more value, and I only say that we are sorry to meet a person going to buy your first new car. giving pressure and everything to buy a car without giving time to one, but quiet only told me not to recommend it and so I will tell the other friends and so is not recommending anything about this dealer..........now the car disarms only the bumper. ladrones....... regresele el carro

So I told my amigo, I bought your gt 2018 there I do not recommend it at all, he told me about the discount, the trade of his car that by the way had much more value, and I only say that we are sorry to meet a person going to buy your first new car. giving pressure and everything to buy a car without giving time to one, but quiet only told me not to recommend it and so I will tell the other friends and so is not recommending anything about this dealer..........now the car disarms only the bumper. ladrones.......

So I told my amigo, I bought your gt 2018 there I do not recommend it at all, he told me about the discount, the trade of his car that by the way had much more value, and I only say that we are sorry to meet a person going to buy your first new car. giving pressure and everything to buy a car without giving time to one, but quiet only told me not to recommend it and so I will tell the other friends and so is not recommending anything about this dealer..........now the car disarms only the bumper. ladrones. devuelvale el carro.

So I told my amigo, I bought your gt 2018 there I do not recommend it at all, he told me about the discount, the trade of his car that by the way had much more value, and I only say that we are sorry to meet a person going to buy your first new car. giving pressure and everything to buy a car without giving time to one, but quiet only told me not to recommend it and so I will tell the other friends and so is not recommending anything about this dealer..........now the car disarms only the bumper...

My service advisor, Juan Mesa, is one of the best at AutoNation Miami. He is knowledgeable, courteous and treats everyone the same (men and women!).

Very professional not a lot of back and forth. Took a little longer than I would like but over all happy with our purchase.

service was great. the wait was not long at all.

the service department is well kept and well-managed every time I go there did you go out of your way to get everything done for you

So I told my amigo, I bought your gt 2018 there I do not recommend it at all, he told me about the discount, the trade of his car that by the way had much more value, and I only say that we are sorry to meet a person going to buy your first new car. giving pressure and everything to buy a car without giving time to one, but quiet only told me not to recommend it and so I will tell the other friends and so is not recommending anything about this dealer..........now the car disarms only the bumper.

Excellent dealer. Fast oil change. Reinier the advisor is fantastic. I recommend this dealer to anyone.

So I told my amigo, I bought your gt 2018 there I do not recommend it at all, he told me about the discount, the trade of his car that by the way had much more value, and I only say that we are sorry to meet a person going to buy your first new car. giving pressure and everything to buy a car without giving time to one, but quiet only told me not to recommend it and so I will tell the other friends and so is not recommending anything about this dealer..........now the car disarms only the bumper.

so I told a friend, I bought your gt 2018 there I do not recommend it at all, he told me about the discount, the trade of his car that by the way had much more value, and I only say that we are sorry to meet a person going to buy your first new car. giving pressure and everything to buy a car without giving time to one, but quiet only told me not to recommend it and so I will tell the other friends and so is not recommending anything about this dealer. his mustang also told me that he disarms only the bumper, which is bad for Ford.

1Esa star is not going to change, 1st do not evaluate the price of a car well, I lost more than 6-7k $ to make the trade with them when other sides offer you much more "consult elsewhere before coming here", 2nd When you are the first buyer, the seller calls you. Manager to get you dirty and press you saying a lot of things that get you in your head to buy the car, they do not let you go like that, they call the manager whenever you ask about the price before buying the car, my recommendation is only to give price and now, do not call him. Manager and nothing of that to get more grind, 3rd with respect to 2nd you lose a lot. Time, when you ask price just give what one is going to ask and no longer pressing and not after one at a time, 4th do not give good incentives compared to others, 5th now the car disarms itself and the body shop is very away from the dealer and do not want to fix the weekends would have been my old car was better ..

So I told a my brother, I bought your gt 2018 there I do not recommend it at all, he told me about the discount, the trade of his car that by the way had much more value, and I only say that we are sorry to meet a person going to buy your first new car. giving pressure and everything to buy a car without giving time to one, but quiet only told me not to recommend it and so I will tell the other friends and so is not recommending anything about this dealer..........

is not recommended at all give you a lot of pressure to not go to your house to think it, they cheat you with your trade of your car, always the seller is calling the supervisor to press you more and they do not let you go they always say wait and wait to call you to the supervisors and they are pressing, I do not recommend it at all if you are going to buy a new car, go to another side give better icentivos and better offers

Had an excellent service. Service advisor on point