Recent Reviews from AutoNation Ford Miami

I dropped off my car for an oil change and a few hours later, the service advisor called and recommended fluid flush and alignment and quoted me "189". So I was like ok sure figuring I would pay around $200 or so. Later on, I go to pick up my car and when I swipe my card, the total price $1233.52! I told the cashier that must be a mistake. The advisor comes and tells me that is the price he quoted me over the phone. I'm like you told me $189. He points at his paper which has $1089.00 and says "yeah I told you 189". I'm like that is not 189 that is one thousand eighty-nine! The zero between the 1 and 8 makes the difference between one hundred eighty-nine & one thousand eighty-nine. Long story short I paid to get my car. I called asking for a service manager and haven't heard from them yet. I did get a text offering me 3 free oil changes for the misunderstanding. I'm very disappointed and upset that their "miscommunication" cost me $1200! This was not my fault the advisor was unable to distinguish $189 and $1089.

Run away from that place!!! Irresponsible and unprofessional!!! I made an appointment 3 days in advance to get a recall from ford. They did the appointment and confirmed by email with 3 confirmation emails, everything scheduled for the 19th at 8:00AM. I went to the dealership arriving there at 7:45AM, 23 min of traffic from my residence. They filled out a form and asked me to wait to be called, which only happened at 8:20AM. When it got even worse I was informed that they didn't have the part to make the recall and that I had: gone there with 2 cars, mine to leave there to make the recall and my son's car that went along to bring me back, walking 46 minutes away from my house, that is, 46 minutes of gasoline, time wasted, all this done for nothing, because the service could not be done, because they were not responsible and neither professional, I just wasted time and money! All they had to do was verify that they didn't have the part and didn't make the appointment, or even, knowing in advance that they had such an appointment for a recall and that they didn't have the part, they could have called, sent a text message, or any kind of notice for us not to have had all this work, but they care about the customers? Of course not, you are just one more among thousands, you are not important. The only disappointment with FORD dealers and with FORD, who should give more attention and RESPECT to their clients, monitor and verify their dealers and representatives. In short, if you don't want disappointment, don't go there or don't buy a ford car !!!!

Robert has been an excellent salesperson and friend. A man with a lot of experience in the sale of vehicles and of great human quality. I have known him since he sold me my first vehicle in this country, back in 2014 and, since then, he is the person I fully trust for this type of transaction. I congratulate Robert for the professionalism with which he led the negotiation of my new truck, and the Ford, for the value of person they have among their salespeople. God bless you. Thanks.

Great Customer Service!

great service...thanks Andy on Miami Lakes ford..

No los recomiendo , me corrieron el crédito hice todo el proceso y me vendieron el carro , me dejaron sin carro que negocie

Had an issue a few months back which resulted in an offer from AutoNation Ford to have 2 free oil changes and 2 free car washes. I went for my "free" oil change, told the rep a million times, showed them the email about the free oil change from their own service rep, and when my husband went to pick up the car, they charged him (unbeknownst to my husband as I didn't tell him ASSUMING this was taken care of based on my over-communication when dropping the car off.) I don't know how the ball continuously drops at this establishment. I called to get a refund, and waited on hold for over 30 minutes for the manager who eventually never answered.

Great treatment and nice people

Excelente servicio rápido

Great Service, We have been with Orlando for many years.

Steven is number 1 employee at the dealer

Great people that will help you get the car you want and bend over backwards to help you.

The dealer charged me and my car was not fixed.

Great Service Team! Auto Nation Ford team is great! Arnold is the best!

I'm leasing a Ford Explorer from this dealership with an option to buy, I have less than a yr left on my lease. The vehicle has been excellent except for 2 times that the battery had to be replace (on a new vehicle lol) anyways recently I felt a vibration when driving specially when pressing the gas pedal, I was under the impression the tires needed to be balanced so I took it to tires plus but it did fixed the issue, I took it to the dealer and they said the couldn't find anything wrong and that it's probably the wheels but the would not rotate, balance or do anything to the tires because I put aftermarket wheels on the vehicle, they suggested to take it back to tires plus, I did and they rebalanced and rorated the tires but they said the issue is not the wheels. I contacted the dealer again they said I have to remove the wheels and have the original ones installed before they can see the vehicle again. I requested to speak to a MGR. The MGR kept on saying that it's the wheels the issue, finally he suggested for me to bring the original wheels and he would put them on to see if the vibration goes away, he said someone would text me to setup an appt. It's been a week and I'm still waiting for someone to reach out to me. I will take the vehicle some where else from now on. I was going to purchase the vehicle at the end of my lease but this whole deal has been such a turn off and seeing what I may have to deal with in the future, I rather not. I will not be buying the car anymore and I do not recommend this dealership to anyone.

Pleasant time with sales manager and staff took the time to find my truck lease based on what I was looking for, price and features of the F150 XLT model.

The best customer services.

My experience at Autonation Ford in Miami was a great one my sales Rep Dayani was so sweet, polite and patient. The Manager Rafael an absolute charm very professional and fun to speak to. My buying experience was fast and to the point.

BEWARE!!!! They sold me a GAP Insurance from a company called Safe-Guard Products International, the company is a total scam. They treat you like trash, literally made things up to not pay you a penny. Check their reviews to see how many people they have been scamming. I found very unprofessional that Auto Nation is offering this scam to their clients. If you have this insurance, do you a favor and change it ASAP.

This is the best dealership I have ever been to! Excellent customer service, & the mechanics do a wonderful job as well. Orlando and his team are fantastic to work with. If you come here, you will not be disappointed.

so so

i went too ser a Ford mustang and Oscar g montesdeoca help me out and he talk to me about everything about the car and we did a test drive , he has a great customer service he make sure you have a good time at the dealer and i had to wait a little bit for the financing because they want to give me the best deal for the car but I love my new car, thanks to Oscar that help me out .

Mr. Juan is by far the best service writer I’ve ever had the pleasure of working with. He was very attentive and detailed oriented. He kept me informed on my vehicles maintance progress throughout the time it was in the shop. The service center is kept clean and organized and I really like that, because it is a testament to their organizational skills. Friendly people, good technicians, and an organized place equals my Ford.

I hope this place can have more friendly and courteous staff like this young guy who took my appointment on June 12 good job and thanks.

Orlando is my service advisor at Autonation Ford. Orlando has been providing me with outstanding service since 2017. He is extremely polite, accurate, wanting to help any way possible. He goes out of his way to make sure the work is completed in timely manner and correctly.

AutoNation Ford has been very helpful ever since I got my car with them! Arnaldo in Car Services was super nice and helpful since I spoke with him on the phone. He made me feel confident about my car issues and saying he would be able to solve it. It's already been 2 times that I take my car to service and he's been able to help me and solve all of my issues and always keeping me informed with the car updates. Thank you all for your great service!

My Service Advisor Hugo was very nice and has Great Customer Service Skills. Will definitely return to this Dealer.

Great service!

Great Service and good selections of Trucks. I've always like the way they work with me to get the deal I'm more comfortable.

2nd time that I called the parts department and was put on hold and never attended to.

Creo que existe mucho retraso en la reparación y servicio de los autos. Generalmente los trabajos comienzan al día siguiente de haber entregado el auto. Sin embargo en mi caso particular todo parece haber salido bien dado que mi auto no ha presentado más problemas hasta ahora. El señor Burgos fué bien diligente y profesional, me mantuvo informado y me explicó todas las acciones llevadas a cabo. Muy complacido con su atención; máxima calificación para él. Sigo prefiriendo este dealer al de Gus Machado en Hialeah.

Good Dealer great service

Great customer service. Dispuestos a ayudar y a sentir al cliente seguro. I would definitely go back.

Excelente la atencion del chico que me atendio.

I had a great experience at AutoNation Ford, the service was smooth and straightforward. My advisor Hugo Paniagua was very helpful, he has excellent customer service skills. I highly recommend the service department.

Great service, i recoment the service advisor Gio he is the best and i see him all the time when i get my car service

Andy provided a great costumer services I would definitely be coming back for any service on my mustang

Ive been twice to the dealer for Service for my mustang and both times been helped by Orlando Martinez! He is awesome helped me out so much with my car when I needed it. I would recommend him highly. Very good job and professionalism as well as the mechanic that worked on my car!

Good service, my car was ready on time. Thank you Autonation Miami.

Great dealer awesome people..they make it happen going on 4th car there .all positive

Great customer service !!!!!!

The best customer service and attention to detail with my vehicle it was such a pleasure to go get my car serviced with such great people special thanks to Andrew Ayala service advisor excellent customer service!!!!!

Orlando is our service advisor at Autonation Ford right of the Palmetto. We have our vehicle since 2016 always maintained at this dealership and Orlando has been providing us with outstanding service. Polite, accurate, wanting to help any way possible, but most of all fair. Anything unexpected gets reported to you straight away to make sure there are no surprises when you pickup your vehicle. Service is important and it keeps your car running like the first day you drove it from the dealer. People like Orlando make sure this stays that way.

Awesome service. The service advisor Emanuel Burgos it’s a great guy, very friendly, professional and took care of everything really quick.I really recommend this place. Best experience ever.

Best service ever. I really had a great experience here. Service advisor Emanuel Burgos it’s awesome, polite and professional. Everything was smooth and easy. I really like this place.

Excellent....

Won’t honor a written deal, greedy

As usual, great service from start to finish at AutoNation Ford Miami Service Department. From the Service Advisor, Juan Mesa, to the Service Tech John Curver, to the Service Department Supervisors. I can tell you that their team has a strong sense of dedication and responsibility. That’s why I’ve been coming back for the past six years after purchasing my truck at Auto Nation Ford Miami.

Amazing customer service from the service team! Always so helpful & attentive! I will only go to this location to service my car. Thank you guys!

Highly recommend to stay away, since they abuse customers specially now with all the covid problems! I placed a Retail order 3 months ago, and finally the truck came in today. To my surprise, the sales manager, Edgar Ceron, wanted to charge me a Production Shortage Fee of $20,000! I asked him why as was not told that when I placed the order, for which the sales rep asked me to agree to the MSRP pricing and sign to secure the deal, and his answer was that it really didn't matter, if I wanted the Truck, I had to pay the 20K fee. Spoke with Sergio Suarez, the GM. I asked him if he is willing to lose a customer for life by not honoring the original deal, and his answer was that he runs a business, so if there is a market opportunity to make more profit, them he will take it, so definitely losing a customer didn't matter.. So if you are still considering this dealer, then get ready to overpay!

Muy buena atención y servicio, en verdad lo recomiendo, todos los chicos del área de servicio hacen un excelente trabajo y se esfuerzan en ayudar al cliente y resolver el problema. Mis felicitaciones para tan organizado colectivo. En especial a Andy al que les recomiendo 100 % ya que me ayudó mucho con el problema que tenia mi carro.

Good

The best person, the best deal, the best service, I mean Mr. Juan to this Mr. God sell him. Nothing to do with the one who sold me the Van, Jovany, that is a worthy swindler.

Great personnel and really care for you. They follow up and go beyond to make sure you get the best deal.

My service adviser Arnold, is the best. He always goes above and beyond for his customer's.

Every time I take my Ford F-150 for service it is like coming home to family . Love my Ford Team and will always support them! Juan Mesa is the best in the business with a heart of gold. Thank you all for all your efforts

Went there for an oil change, the oil light was not reset and had to do it myself. the hood was left half open had to close it myself. The person that drives the cars in and out of the shop smokes and my car was given to me smelling like the inside of a casino. This happened on April 3rd 2021 Update August 31 2021 Due to this incident I was contacted by a service manager from the dealership they apologized and sent me this email 2X OIL CHANGE + TIRE ROTATION 2 X CAR WASH 1 X SET OF FRONT BLADES WE APLOGIZE FOR THE INCONVENIENCE THIS CAUSED YOU AND WILL CONTINUE TO LEARN AND GROW AS A COMPANY FRO THIS EXPERIENCE. IN THE MEANTIME ENJOY THESE COMPLEMANTERY ITEMS ON US. (NO EXPERATION DATE) I took my car for an oil change in July and they didn’t honor their email and took the points from my Ford account Just change from 2 stars to 1 if I had any lower to give I would.

Excelent customer service

I visited AutoNation Ford Miami on Thursday for car repair and service. Upon entering the service area, We were always greeted with such warmth from the advisors, readily to assist. Mr.Juan Mesa was the gentleman that assisted my husband and I. He listened attentively to all of our concerns and assessed the situation and had one of his top mechanics to perform the work. We were advised of all of the services that were recommended and needed every step of the way. Mr. Juan Mesa provided exceptional customer service. Great job to the entire team 👏.

Excelente atención demostrada por parte de Arnaldo en la parte de Servicios, full atención, te explica las partes malas de tu carro y te da las soluciones. Siempre dispuesto a ayudar y resolver. Muchas Gracias

THEY RUINED MY FRIEND'S TRUCK 🤬🤬🤬 My friend dropped off his truck because it was having issues. They "worked on it" for 6 whole months and gave him a rental car in the meantime. End result: the truck is not fixed. If anything, it's MORE BROKEN, and he has to get it fixed at another dealership now. Oh, and he also has to pay for the rental car, which is the ONLY CAR HE HAD while they had 6 months to fix the issues. Bonus, they broke his $2000 subwoofer. Don't ever, EVER go here unless you want to get scammed.

Avoid this place, I BEG YOU. Completely messed up my friend's truck and he's stuck paying repair all the issues now. 😡😡😡😡😡😡

Excellent customer service from Xavier. He went above and beyond to advise me when my 2021 Bronco Sport Outer Banks was on its way. Surprised me with an early arrival and made it a smooth transaction to purchase!!

DO NOT I repeat DO NOT bring your vehicle to this Ford for service. They will deceive you and more than likely damage something else. They have poor customer service and poor vehicle service. Conveniently they don’t think that if they’re going to lie they should make sure everyone’s story’s match up.

The whole experience has been a nightmare. I saw the car I purchased as available online and called to make an appointment to go see it. Seems they had just arrived and not even washed yet. But it looked like a good car. I test drove it and immediately felt a vibration but figured a balancing/alignment would fix it. I was told used cars go through a rigorous inspection and they would correct the issues found. I decided to purchase the car (in cash) and still took me 4 hours to go through all the paperwork. I was told they would deliver it to me in 48h after it passed inspection. I received the car with so many issues: TPS (tire pressure) light on, vibration still there, rear brake lights out, missing wheel center cap (had it before), turn signal light off. I scheduled a visit to have these items fixed, it took them SEVEN (7) hours to supposedly fix everything. Vibration was still there. I scheduled another visit now to some random aftermarket shop “that the manager sends cars to get properly aligned” only to have them send me back to the dealership. It was very secretive, the aftermarket shop owner was extremely rude to me and only said “these cars have old parts” without offering any details. The dealer’s service “expert” seemed to finally correct the vibration after another 4 hours spent. Small vibration is still felt but does not affect driving. I was told they ordered the TPS sensors and would call me when they arrived. About 4 days and just a few extra miles past the “return guarantee” the engine light came on. I took it to my mechanic (personal friend) and he said the battery and alternator were dead (doesn’t the dealership check the health of the battery?), it was $1,000. TPS light still on and waiting. After a couple of weeks engine light back on. It took TWO MONTHS waiting for the sensors and being told “they are on back order” for me to reach the General Manager Sergio Suarez, who within hours called back to say I could bring the car in for the sensors. Apparently they did have some. I come in, 45 min later am told they “reset” the current sensors and it was fine. I hesitated but went on my way. 15 miles down the road sensor light comes back on. I go back to the dealership and ask why if the GM asked me to come in they could not simply change the sensors. 3 hours later I get my car back, new sensors calibrated. By the time I get home the sensor light is back on. Car also has electrical issues. Absolute nightmare and waste of time dealing with it.

I’m still waiting to hear from them about my car after two weeks of waiting to be fixed which supposed to be fix in two days. And the service guy sounded mad when I ask him for updates to the point where he completely stopped texting me. I’d give a zero I’m rating if I could. And this is not the first time something like this happened. I’m sick of the service people in this dealership.

I am very happy with the service provided by Orlando Martinez and the team at AutoNation Ford. They solve the issue that my truck was having.

My Ford Escape was recently in for service. Car returned as promised. The team was extremely customer centric and overall it was a great experience. Loving my new Escape.

The dealer took care of my warranty repairs perfectly. My service advisor was informative, communicative and available to answer questions after I left my vehicle. The repairs were fully completed way faster than what I anticipated, I am very pleased

Best customer service ever, being treated like family felt line home, Juan Mesa best customer advisor, well recommended to all my family and friends .

August '21 Thank you Giovanni Martinez (Service Manager) for EXCELLENT, TIMELY, FRIENDLY service! Much appreciated eventhough appointment request was last minute. Glad you are open late enough that those of us who work the 9-5 can stop by after work during the week (((Autonation Ford Miami YOU ROCK! ==========================================================

Great Service, good environment, i was very satisfied with the service and the professional attention by the staff .Orlando Martinez is a great service adviser. Thanks AutoNation for your good service.......

Went in for an oil change and tire rotation. 3 hours later the vehicle was turned in to me as completed. Paid for services rendered and drove off. Upon arriving at work I took the time to inspect the truck and noticed my tires had not been rotated. The brake dust dirty front wheels were still in the front.

Excellent service.

I don't know if you guys work on commission or this is a isolated incident but when I told the rep in the auto repair department that I had AAA and they said I could use it to get a 10% discount off of a $3k+ bill, all he could say is he already took 10% off. It wasn't because that's the original price from the beginning. If you guys aren't going to honor the AAA, tell them so they don't recommend going there. Never thought this is how a business can run. The only thing I can say is for now my car is running

Recently bought a 2021 Mustang GT Convertible from Autonation Ford. Yusef Shihadeh was great to work with and highly recommend him if you are looking to purchase a Ford. I have no words to describe how satisfied I am with his work. Rafael Esquivel in Finance was also very helpful and amazing to work with! He was very quick and easy with getting me in and out he explained everything so well and made sure I was aware of everything. The whole experience was great!! I would come back!

Customer service terrible, bought a part that should be under warranty and still waiting for them to get back to me.

Even with a 730 am appointment I spent close to three hours there waiting on an oil change that ended up costing me $149. This was after the guy told me he helped me out my lowering the original quote that was $200. This is because he was charging me a 25k tune up and scratching off things I didn't ask for. Never going back.

Go somewhere else !!!

Buena atención , comunicación con el cliente

Very recommended Juan Mesa is very helpful and patient answers all questions you may have and tries to assist you ASAP !!!! Good service !!!

The service advisor, Juan, is great. . . he is professional, helpful, and treats you with consideration.

I am very pleased with my truck and grateful for the treatment of the boys ... thank you

Best place to purchase a vehicle. This is our second time around. Great staff. Very professional and dedicated to make your experience pleasant from choosing the right vehicle to driving off happy.

Autonation Ford is one of my preferred car Dealers in Miami. This time, Gio from Service ran the extra mile to resolve the problem with my truck. Very professional, he offered the best costumer service. Big KUDOS to Ford Autonation, specifically to Gio! Keep doing the amazing job!

Great service! Orlando is a great professional

Horrible service. They tell you one thing over the phone and another when you get there. They tell you a wait time and you always end up waiting more. Very disorganized and inefficient. Never using autonation again and don’t recommend.

Worst and worst Service. Seller playing all the time in the Celular.

Excellent customer service from Orlando,

Excellent customer service, best communication with Orlando Martinez service advisor and friendly and safe place, they have been taking good care of my car for more than three years, I will keep visiting them

I have visited many dealerships since I been an owner of Ford vehicles and I was lucky to have the best service employee ever assist me. I was serviced by Orlando Martinez and he is knowledgeable, nice, friendly and made sure I received quality service in all my cars. AutoNation is lucky to have him working for them.

Andrew is the best and went above and beyond to make sure that my car was back in shape! He was very friendly and helpful (even after hours). My car unexpectedly wouldn't turn on after getting a repair done at the shop. My dad notified Andrew and he reached out to me to apologize for the inconvenience and checked in with me until my car was towed. I don't have family in the area, so I greatly appreciated the help he offered. My starter needed to be replaced and he made sure that it was fixed as quickly as possible. He also made sure to get my car washed and offered two free oil changes. I will come back if my car runs into any other issues!

The service here was horrible. From the moment I dropped my car off the customer service was bad. I came in for an oil change, they did not tell me anything about my car the day I dropped it off, I had to call the next day to get my diagnosis and i was told what was wrong with my car had nothing to do with my oil. Over $200 later and a new battery I was still getting a message on my car that my oil needed to be changed. Spent all that money for absolutely nothing.

This is the Second Mach-E I bought at Auto Nation. The service is incredible. My salesman Xavier made the process very smooth. Also Carlos helped me setup the car even when the dealer was closed. Can't wait for my wife's lease to finish so I can visit AutoNation again.

Worst service on my fiancé car. People doing their job incorrectly and being unprofessional. The people there don’t have any customer service. They’re completely rude and don’t hold any accountability. I am disgusted at the dehumanizing people who work there.

Good

Excellent and my salesman Danny is a great young guy, thanks

Oscar and Raul helped me pick out a beautiful truck today.... Although I had to wait a little bit for financing because they were short of staff, it went really smoothly and overall I was very happy. And I love my truck!! Thanks guys!?

Friendly service and quick service

Great customer service.

Service and help from Martinez was excellent, the only problem was the waiting because of meeting they had to go to and we waited for almost an hour, but after that everything went smoothly!!!

Good Service. Juan Mesa was very friendly and nice.

Arnold was the associate that helped me out and he was very friendly and knowledgeable.

Hard a recall done and service writer Mr:J,Mesa and his team were great help

David was amazing to work with! Helped me find the best deal possible and explained every single step and left no room for confusion. Edgar was also very helpful and amazing to work with! Matthew in finance was very quick and easy with getting me in and out he explained everything so well and made sure I was aware of everything. Very awesome and wholesome individuals ! 10/10 would come back!

Excellent service

Perfect. I want to thanks Orlando Martinez for everything. Great guy I recommend to everyone

Hugo did a great job assisting me with getting my car serviced!

I had the oil & filter changed and got a new battery and new windshield wipers, the work was done in a professional manner, I am very happy.

Avoid this place. I had a custom order and when I came to check on it the car was being sold after waiting for 3 months. After arguing to get my car. We finally went to the finance process and got an approval from two banks. I was instructed by the finance guy to get insurance in order to get the car out and so I did. Long story short after 3 days of negociations on the interest they told me that I did not get any approval and cannot take the car. Again I had two banks approval on the previous days. What a scammeers those people are. Now they are even refusing to do a letter saying that I have never taken the car in order to receive my money back from the insurance company. Not to mention the $1000 deposit that I paid in cash and now they want to give it back on a check.

The service and attention by Hugo are outstanding. Thank you! Looking forward for my next visit

Great Service Very Please

Love it quick process car is beautiful as in the picture thank you

good service on time always I have use the store for 13 years this is my second Fusion that I bought from Auto nation good people

Dont trust this dealership. Took my new purchase to another Autonation and was told they knew the car sold to me had problems. This will be the third time bringing the car in in three weeks.

Muy buena y rápida la atención

Great experience over all, Staff was very helpful . Special thanks to Andrew for keeping me up to date, patiently answering all my questions and and being very professional, Appreciate all the help.

good service and on time as set for pick up

No more mask needed so they say here at this location.

EVERYONE was so very helpful stan was very very helpful this is my 3rd ford service is good all around THANKS

Very honest and professional.

The experience with Ford is an experience you can't get anywhere else. Juan Mesa my service representive is so wonderful, he make sure I'm knowledgeable about everything that happens with my vehicle. I am very comfortable with his service and this company.

The worst service I have received, they told me that they rotated the tires and they had not, I had to return the car and demand that they be rotated. The levels of water, brake fluid were low and they told me that the mechanic did not fill the fluids, and I wonder why I take my vehicle to service if they do not correct anything.

I give this location 4 stars as I feel the transaction could have been a little more seamless. Everyone was very nice though.

Andy was great. He took care of me and my truck without issue or hesitation. He kept me advised every step of the way and got me back on the road quickly. Thank you Andyl

Outstanding service from every department! Starting from Jaime in Sales, to Rafael in the Credit Dept. Buying our Explorer from Autonation was a very positive experience! Every employee we encountered throughout the dealership were very professional, courteous, helpful and kind. Would highly recommend this dealership to family and friends. Great job Ford Autonation! 5 Star for sure!

Unsatisfied with this location, which unfortunately has made my entire experience with Autonation as a whole a disappointment and annoyance. When you come to an "accredited" dealership you expect professionalism and Honesty, this is not a mom and pop dealership. I am a single mother of 3 kids who fell in love with my 14 dodge durango that i decided to drive 5 hrs from tampa to miami to purchase at 8pm at night. I was rushed through my whole experience since it was closing time and was not informed on ANYTHING or given a chance to review my paperwork i had to sign, finance had me sign 3 papers that ended up adding a total of 4,000$ to my loan which was there "extended warranty" "Gap" "Safe guard" The car was sold to me overpriced due to ALL of the mechanical issues i have been experiencing since i owned this vehicle which has only been 3 MONTHS! i have taken it into the mechanic 3 times and it is currently in the shop AGAIN. They sold me a car with MAJOR AC issue and in florida this is not something a customer can be without. they rigged the car to where everything seemed nice the 3 mins i was able to drive it in a circle. As a women being sold a vehicle in the dark i had no clue what damages this car came with until i was 5 hrs away in another city.It needs a new AC Compressor and has a leak in the line, a leak in oil pan, Leak in the power steering, 2 blown struts, the fact they sold a single mom with 3 kids a car that is completely unreliable and in the worse safety conditions shows the true integrity and value they have for their customers. And the process with there extended warranty department is the worse, me and my advisor have been on hold for 5+ hrs this entire week trying to get something resolved. I am at the point where my next step is the lemon law, and reporting this location to the Better Business Bureau Autoline, i have never felt so taken advantage of until this experience.

Super atención. Osvaldo león un gran vendedor. Siempre resolviendo y ayudando a nuestras necesidades . El financista muy excelente persona nos ayudaron muy bien. Recomiendo este lugar para comprar su carro

Juan mesa was a great customer service person. I would return again

This place is a joke I took my Ford mustang convertible to get fixed I spent to weeks waiting on a module that controls the back side windows ..but the trick was service agent tells me we can bypass that problem so u can take the car in working conditions and when the part comes in we will call u ..so they make me pay $836.44 but I never got work performed on car he said I had to pay up front for the work and the part ....

Oscar: Expert, knowledgeable salesman. Easy buying process.

took my truck to service and was greeted by hugo. never felt more comfortable leaving my truck I was updated through out the length of the stay, 5 stars. thank you Hugo

Great customer service as always! Good to see the same staff for years and new ones like my Service Advisor Andrew!

TERRIBLE!....They had me sit up there for over 2 hours just to come back and tell me they don't have techs available to work on my issue at this time! 🤔....I Will Never Return! Total Waste Of Time!

Terrible customer service. Avoid at all costs

Excelente atención me dio la vendedora Dayani Montesino gracias a ella tengo mi nuevo explorer 2021 excelentes 👌personas trabajan hay

They did everything in there power to make sure I left with a car .... but a brand new car.... im very Happy with my service an vehicle's..I just went in to talk an left with a mustang...2021

Arnaldo Delgado provided me with a very professional service. Very friendly and courteous

I have very bad experience this dealership . When I going to buy the car I get 5 credit inquiries on my account .returned time period I return the car manager and sale person say wait we get car back from u . Just wait after 3 hours they sign returned my down payment. I received my down payment 12 business days. When I return the car sale said u have 30 days for next cuz we run ur credit we don’t need again run the credit they run again my credit . I get 3 more inquiries. Which is not good they only try to get the sales . I bought the car they have only 4000 miles on it e300. They not give me any mats ......

Excellent service. Alejandro and Rafael took great care of us .thank you once again

iI have a broken tail lamp on my F150 2020 ,and I went to the service department to get a quote . an service clerk quote me 848.00 for the part and 63 for labor ,I think is was to HIGH . I send an other person to the part counter and ask for the price for the price ,it was 167.00 only WHAT A RIP OFF

Excellent customer service, always ready to attend to any need, without a doubt the best of Miami. I am 100% sure the next car purchase I will do with them.

Firs day was to busy and I left. Seven day was better I was happy

Juan Mesa was an excellent advisor and very communicative along the way

Our Agent Alberto assisted us from the beginning to purchase. Excellent Facility and Staff. Alberto was very professional and courteous.

Great service!

Arnold from Service always offers great customer service and makes the process in ford very easy. if your looking for a good service advisor ask for Arnold. Abdel.

I received excellent and very quick service on my visit. They employees were polite and very attentive to all my concerns. Thanks!

The customer service I received from Arnaldo Delgado.

my experience at Autonation was excellent. The service tech Orlando was very professional and nice. He explained in detail what service my car needed. I left satisfied.

My Salesperson Raul Maranon went above and beyond from welcoming me too the Dealership and getting me the specific vehicle I was looking for. He is an Asset too your organization.

I had an issue with my spark plugs on my 2018 Ford Escape and brought it to this Ford Service department to have repaired. They took the car Monday, and said they would call me Tuesday with a diagnosis. I had to rent a car in the meantime. No call Tuesday. I called them Wednesday and the service rep said it needed a new engine and would call me back in fifteen minutes to confirm the quote amount. No Call. I showed up at the dealer to get my car back that afternoon and they tried charging me $650 for a compression test that I did not authorize. I paid what I agreed to ($260 tax) for a diagnosis (which I did not even get beyond them saying it needed a new engine with zero detail beyond that). I subsequently took it to another mechanic and it is just an issue with the spark plugs (no new engine required). True to Miami Garden fashion, this place was an unprofessional hustle.

Juan Mesa gave me five star service he was outstanding in giving me service thanks Juan

This Dealership is a Joke! Beware! They sold me a car that didn’t even make it home! Had to tow it. They said past inspection. Had burnt up oil. Parts were zip tied No DEF. Beware!

Have had a continuous problem with my transmission since I've purchased my car last year have brought the car in multiple times (almost made me crash on the highway)(missed work multiple times)and the problem still hasn't been solved to this day.

Great staff

Arnaldo at Auto Nation always treats me like family he’s always has outstanding customer service answers all my questions and yesterday advice me that my warranty will be up soon so I really needed the heads up forever grateful for him great guy/employee 🙏🏽💪🏾

Service department the manager need to work in Mac Donal’s bad actitud I have a new truck I have a problem whit the new cap to put on it’s not workin properly he say maybe it’s not under warranty I don’t understand it’s a new truck less 15 days First time to put díselo on this truck it’s not used truck new

Arnold was very informative and friendly and kept us updated throughout the repair process. The vehicle was also done in a timely manner.

Always a great experience ,ready when promised, the work is excellent and service advisor JUAN MESA IS THE BEST, VERY KNOWDLEGEABLE AND ALWAYS EXCEEDS EXPECTATIONS..THANK YOU JUAN

Service Manager . Mr. Juan MESA Very Courteous. Excellent CUSTOMER SERVICE Above and beyond expectations

I was in and out in a few minutes. I could not believe how quickly they got it done. Great service!

Excelente servicio y atención por el señor Juan Mesa

Una Atención como la q. Me gusta por eso me encanta AutoNaction Ford..gracias por el lindo personal q tienen ❤❤😘😘😍😍

Rey is such a gentleman. Very knowledgeable and kept me inform of my repairs and all the issues my car had. As always Randall is the best and it shows with his team. I drive from West Kendall. I drive 27 miles to and from this dealer because I trust you. My only complaint as always is the BATHROOMS. Ford is such a huge company to look the way this location looks.

Customer service was superb, Juan was very helpful all the way through.

Excellent costumer service . I was advised for what my car needed at this time . The service was fast . I can?t be happier .

I was not able to dget I?ve the vehicle due to it being in the shop for brakes. Just got to see car on lift in dark garage. Looked ok from pics as it is a used car. Took less than 5 minutes to decide and since I was paying cash the process should be quick. Instead we sat in the showroom for 90 minutes when we were told we were the m st ones to go in the finance office. Instead they took another customer in front of us. Was told there were 6 customers waiting to see the finance department. The vehicle was delivered three days later to my home. Car was not cleaned well. Tree sap m the paint that should have been taken care of at the dealer. Low tire light was on but this May have been fine when they checked the car. Front bumper clip is broken so bumper will not stay attached. I called dealer the day after (Wednesday) and was told they would follow up with me. I was told they would have to get with the manager. I have not heard anything back as of Saturday.

friendly staff

They were able to diagnose and repair my problem immediately. Mr Mesa let me informed throughout the whole process.

I arrived for my scheduled Oil Change and was in and out in an hour. The staff were friendly and provided the service quickly.

Mejo no digo nada

One of the best buying experiences I've ever had. Recommend this place over any I've dealt with. Genuine people and will do anything possible to get you exactly what you are looking for. 10 stars if I could.

Excelente servicio al cliente, buenos repuestos y soluciones oportunas.

Good overall experience. Excellent customer service.

My experience with Mr. Orlando was very professional, service was quick also professional.

It was a great service, associates was able to explain and provide better options for repairs

Carlos and Oscar treat me like Family Excelente customer service, I recommend to anyone looking for a excellent Vehicle, Contact Oscar

I took my car to scheduled service and they asked me what I want to do with the car ... I said I don't know. Do you want to change the filters? inside and from the engine? Do you want to rotate wheels? How can I know that? Bad advice, I don't know what they finally did in the maintenance ... when I wanted to pay to take my car I made a big mistake, I did not remember the name of the person who received the car in the morning ... I had no help, I had to go asking the people who work there one by one until I find someone to help me pay. When I paid they gave me the ticket and the car key, but ... Where is the car? 20 minutes asking how to get my car back. Really nice people, but they are not organized at all to give good customer service.

The saler Alberto Delfino was very helpful and responsive. Even though we were discussing price and details weeks in advance with seller we still spent over 3 hours on the dealership. Also, we had issues with the car. After we bought the car, we had to wait 2 days to be delivered due to some issues with its battery. The car was new but was in the lot for a long time.

All is perfect, I love Autonation Ford in Miami, His attention and work is magnificent, I would buy my whole life in this dealer, his services are very complete, nothing to complain about, I made my first cervical on my Ford F 150 and I was very pleased

Service department ( mechanic broke intake pipe and try to crazy glue it back in place ) Service department still haven’t replaced it, is been 3 weeks

It was a pleasure to deal with Mr. Juan Mesa, Service Advisor. He took care of my problem with the air conditioning. He was my liaison with Hertz and my car was ready the next day as he promised. All I can say is that AutoNation has an excellent service department.

Service advisor was courteous and knowledgeable. Provided me with all information I needed to make my decisions. Car was ready when promised. All in all a pleasant experience.

Good service , on time ready, explain repairs need. Thanks

It was a good experience the free car wash was great.

The customer service was great! My salesman Stan was amazing! Would definitely recommend this dealership to anyone looking to purchase a vehicle!

First time using this dealer for my recently purchased 2019 f250 super duty. Had some minor issues initially, however, was able to work everything out with manager. Manager did a grand job of communicating with me a getting everything done!

I've never had a bad experience when having my car serviced here.

Our sales representative Arthur Wainblat was amazing. He knew all the details about the vehicles and very professional when explaining how to use them.

Victor was top notch in his commitment to finding me the perfect vehicle and to fit my budget. Highly recommend working this dealership.

Great experience buying a car, both the sales and finance representative were very knowledgeable and nicely explained everything to me. I would definitely recommend them to friends and family members.

I was out of town and reallly needed my car worked on and I called other Ford dealer in area and automation was able to help me same day. Great service and communication. They kept me informed , no need for me to call them .

THE VERY BEST SERVICE AND THE MANAGER WAS TERRIFIC

Thank you to Rolando. Always willing to help us and provide us the best customer service.

The young man Arnold was very nice and considerate a kind person

Autonation Ford in Miami made it easy to fly in from the western U.S, and purchase a Mustang with the options I wanted but could not find on the west coast. The salesman, Carlos Hamoui Garcia, was both likeable and accommodating.

Jean Beltran, Sales Manager and his team made my car buying experience flawless, I would gladly recommend Autonation Ford Miami to any family or friends looking to purchase a vehicle.

Very happy with service department rapid respond and friendly thank you.

Quick great service easily dropped off the car and picked it back up

Friendly customer support and fast service during recall repair process

I want to command the excellent service I receive from my service advisor Juan Mesa and a gentleman by the name of Andy

I have been bringing my 2012 Expedition to Ford AutoNation for 9 years. I have never been disappointed. The service personnel have always been candid and honest with the diagnostics and repairs.

Sales & Service was excellent. They find the right car to fit your budget & answer all your questions...

Awesome customer service!! Was treated super nice and with respect thank you.

THEY ARE THE BEST😀😀😀😀😀😀😀😀

the service dept is absolutely superb. I can trust the work they do

Took my car to get my windows repaired. They fixed everything same day!

Great service, I was happy with with my purchase! I worked with Gio for 3 days looking for something that matches my needs. Carlos from finance was also great he helped me understand what I was paying for from A to Z

The service was amazing . They helped me out tremendously and made the car buying process smooth and easy .

I was pleased with the service overall. The service representative was really friendly and knowledgeable.

Sales Man. Javier is an Awesome . Very COURTEOUS VERY Helpful and knowledgeable!! Excellent Service ...

The car that I took for service is driven by my wife. She still have the same problem and in the paper was mark 2 defective tires that she bought back in August in this same dealer not fix or exchange

excelente servicio, satisfacion total!!! El Gerente nuevo Gio, muy amable y diapuesto servir y ayudar!!!

Arno is the best service adviser. He has patience and explains everything in detail to you so a decision can be made without being pressured.

Always get great service. Professional, courteous and given great service.

Mr. Delgado in the service department was very helpful and kind. We were from out-of-town and were towed for repairs. Not knowing the area he took time and explained what had to be done.

Great people, no pressure, really good coffee! Enjoyable experience.....

Great customer service. I tried to make an appointment and made sure proper protocols were in place. I wanted to be as smooth as possible, go in and out with minimal contact.

Orlando Martinez Rivas was a great help. Very professional

Rep was pleasant and knowledgeable. Car was ready as promised.

Fast and efficient

Great customer service provided by Arnaldo Delgado, I definitely recommend this dealer because of the great service that was provided. 5 stars to the maintenance department and Arnaldo Delgado.

EXCELLENT SERVICE ... JUAN MESA IS AN AWESOME SERVICE ADVISER CUSTOMER ALWAYS COMES FIRST TO HIM

Arnold in the service department was very professional and enjoyable to work with. Great communication throughout the process.

Good dealership for new cars and friendly staff

Excellent Service, great folks, Service Mngr. Juan Mesa is the BEST, great experience.

Orlando was very helpful and clear with us from the beginning we knew what to expect and contacting him was simple, we can tell that he cares.

Very helpful, sales representative worked to find the exact vehicle, I was looking for. Great experience.

Have a CPO vehicle that had issue before purchasing. Now Im fighting with dealership and Autonation to do repairs or even contact me back. Super unhappy, havent had truck for a month yet. #GOTOANOTHERDEALER

Autonation wants feed back from customers but wont return a phone call or fix a issue on a CPO vehicle they sold me. Best ive been told was wait a week for a call back..

Courteous service, detailed information and no pressure

Juan mesa in the service department is awesome He is the only reason I go Auto nation Ford I have been going to him for over 10 years Very professional

Great customer service, company.. Orlando was a great adviser

Very over priced for service at this location. Took my truck in for oil change, fuel filter change, tire rotation, front brake pads and front rotors turned. Over $1,000. Seriously! Called other Ford Dealers and had the same things quoted. $550 plus shop supplies and tax. Rediculous, maybe it is that I'm a woman? I had to get back to work (had an appt and still took them an hour to get me checked in) and I was taking a road trip that afternoon or I would have left and gone somewhere else. I want to say I'll never take it back but 20 miles down the road a tire pressure sensor came on, so I have to take it back and get whatever they messed up fixed, or take it somewhere else and pay for their mess up. 🤬 Seriously never again, and they have almost even made me rethink Ford altogether after only drive their diesel trucks for 20 years and using their dealerships. 😪

Xavier worked to get me a good deal. Used car manager was instrumental in honoring warranty repairs.

Informed sales rep and dealership well organized. Saw desired vehicle on the internet. Drove for an hour to reach the dealership and Sales rep and the car were waiting for us. The car looked like new and the test drive was able to happen quickly. It was explained that the car had passed over 100 check points and the car looked and felt like that had occurred. The no haggle price made the purchase easy. Special accommodation was made to have the car delivered as we live quite far away and it arrived at our door the following day.

Our salesman Gio was great and made sure the process went by smooth. We will be coming back for our next purchase. Thank you

Purchase went smoothly Sales personnel was knowledgeable and polite

It was very professional and friendly experience. I would recommend the dealership to a friend.

Mr. Osvaldo Leon, was an excellent, extremely professional sales person, very knowledgeable, we will definitely recommend our friends. thank you!

This is an update to my one star, October 29, 2020 review entitled, "AutoNation failed to disclose a collision on a car". The dealership responded to this review and asked me to contact them. I contacted them and this is what happened: As requested by the dealership, I called the GM at AutoNation Miami just now and spoke to someone who told me that AutoNation Miami will not do anything, not even offer an apology for my poor experience. The GM spent most of the time, trying to convince me that I should just accept the vehicle as is, there is nothing they're willing to do, and that they inspect all their vehicles with a 125 point, or more inspection. When I asked how could they miss a large CAPA sticker inside the bumper, which shows that the bumper was replaced with an aftermarket piece, he said that doesn't mean anything. I asked if it wasn't that important, then why didn't the salesperson disclose it? How could they not see it if they inspected the vehicle as well as they claim to? If I were to try to trade in a vehicle, they would not have such a cavalier attitude about an accident report. They even went as far as to try and tell me that if I ordered a part for a car with my VIN, through the dealership, it would show up on the carfax report. I challenged that statement and asked for proof because I've ordered parts for all my Ford through the dealerships over the years with VIN numbers and never had anything come up on carfax. The dealership spent most of the conversation trying to just gaslight and force me to accept that they're unwilling to do anything to change my experience, not even offer an apology. Again, buyer beware. I'm a lifelong Ford buyer, from my first Mustang when I was 17 to this Raptor, my Cobra and Shelby at 45 years old and I'm extremely disappointed at my treatment from AutoNation Ford Miami

Awesome experience people very helpful and honest y

My husband and I came in looking for a slightly used truck and after going through lot inventory Alejandro was able to guide us and help us make what we now know as the right choice. Loving our new F150 Platinum Pickup Truck. The best part for me is that I don't need to know how to park that big boy!!

Great experience and the fastest I’ve ever bought a car

Excelente trato y servicio, en especial el sr Orlando

The best dealership in Miami, good service nice service advisor

We have been bringing our vehicles in for service for years.

Explained all of the discounts and rebates that I qualified for before getting to the lot. Once there the price held up, no hidden extras and the final price on the phone actually went down some after the final total was calculated. I knew what I wanted and had done my research. I was hoping for a quick easy process without any switches or surprises and that's how it went for me on this purchase. I feel like i received a fair deal. My dealer's name was Stan. He was upfront and helpful.

I went in not sure what to expect but had an idea of what I wanted. Gio got me into something that was better than i thought. Javi was able to get me into a great payment for my 2020 Explorer. These guys are professional, efficient and prompt.

for the past 20 years I was in love with the Ford line and with Auto Nation Service dpt from the that greets you when you dropped the car to the service advisors and manager, is all excellence

Close it and don't ever open it again.

Compre una ford f150 y la atencion fue estupenda

Just had my oil changed yesterday Manuel was great very customer service orientated:)

Good analysis of a complicated problem, good coupon discount on parts and service. So good that I also bought four new tires? nice job, Gio!

Recently brought two of my Fords for service and I always keep coming back thanks to Orlando Martinez! He has gone above and beyond time and again to give me every update, oversee every repair, and give me any advice I ask of him regarding car maintenance and assistance. He and his team set a gold standard for customer service and I recommend them for every car service scenario under the sun! THANKS SO MUCH!

Recently brought two of my Fords for service and I always keep coming back thanks to Orlando! He has gone above and beyond time and again to give me every update, oversee every repair, and give me any advice I ask of him regarding car maintenance and assistance. He and his team set a gold standard for customer service and I recommend them for every car service scenario under the sun! THANKS SO MUCH!

20M mile service. Facility provide all required precautions for Covid-19. Orlando Martinez was my service provider. Great personality and customer centric. He made certain my questions were answered and provided additional information regarding my service. Service was completed timely and a notice provided when my car was ready for pick up.

el buen trabajo y excelente atencion gracias orlando martinez

It was quick and well done oil change transmission flush tires rotation took them about an hour friendly guys and courteous I hope they stay the same when I comeback next time

Su trato con el cliente muy exelente

Took the car for a an oil change, tire rotation scheduled service and was offered a disinfecting service. A great deal that included a very detailed car wash. Quick turnaround on both services.

I called Ford Autonation to set up an appointment to bring my car in. The next day I brought the car in. And I was told it was going to take a couple of days to look at my car to find out what was going on. Two days went by and Autonation Ford never had a chance to even look at my car. I wasted money on rental car, approximately $140.00. I was then told, they would call me back to bring the car in. But I never received a call or a message. I don't recommend this dealership to do any work on your car for their lack of professionalism, being understaff, undertrained and run by a bunch of people that don't care about their Ford company and their company's reputation.

Orlando Martinez is my service advisor, he is always great help, exceptional customer service!

They did a good job with my oil change

A very pleasant experience the salesman was very nice and waited for me the day of the delivery it was late in the night .

Arnaldo Delgado at auto nation at 16800 nw 57th ave Miami Florida 33015 was the best help at auto nation he treated me respectfully and answered all my phone calls due to times like these his patients was pure genuine

The service manager Randal is just outstanding, truly cares about the customer and makes you want to keep taking your car for service. I have had my car for 5 years and the only reason I take it back is because of the quality of service and the culture that Randal has created

Their great friendly personalities and helpful attitudes.

Truck was written up for service by Manny and explained step by step what was going to be done to the truck.Job well done.

Great staff ppl, Arnold is very helpful person

My service advisor Jose is AMAZING! His customer service and knowledge is great!

The salesman (Xavier) was extremely polite and professional. I called him on the phone in route to the lot to ask if they had the make and model van that we were looking for, and he gave me a quick response. He was prepared to show us the exact model. We made a selection, and the purchase was extremely simple and swift.

Excellent service experience and customer service. The car radio and cameras on my Raptor F-150 were not working properly. Customer Service Representative Arnaldo Delgado knowledge and attention were superb. The dealer even provided a rental loaner until the vehicle was repaired.

Very professional customer service, We are happy with the service provided

The person who on me the service good he was a nice person

They treated me great and no hassles. Upfront persons jean and my sales person

Im Always taken care of in a professional way and they always make sure ingesting done only what I need to get done

Quick Service, Friendly People and Excellent Customer Service.

Excellent customer service and staff at repair center

First time taking my SUV for service to auto nation ford Service was great my advisor Juan was very professional and informative as to the needs of my repairs.

It was very professional and timely. The agent was very courteous and took the time to explain the process so that I understood what would take place.

They’re very professional especially Giovanni Martinez

My salesperson was amazing, answered all our questions and was very knowledgeable. My financing agent was very nice, answered all my crazy questions and was very orient with me, very knowledgeable.

Arnold Delgado is a great service advice. Great Customer Service very knowledgeable and very detailed on the service that I need. Arnaldo actually takes his time to explain the situation. I actually don't mind taking my vehicle there for service whenever I need it.

Great service. Gio was very helpful and had my car fixed in a quick period of time. Will be returning again.

Juan mesa is awesome service advisor very friendly and professional I have been going to him for 10 years

The service is great, I had my cars oil changed and then brought it back to get new break pads . Everything was fantastic

Excelente work, great team, good service, Mr jose Lopez have a great customer service.

Service person Orlando provide excellent service also provide all the necessary information.

Juan Mesa is an excellent service manager. He knows his clients, the vehicles they drive and strives to provide value and good advice on servicing your vehicle.

Juan Mesa was great and professional. I will go to him moving forward. If he is due for any promotion he deserves it!!

Buen trabajo muy atento y siempre disponible para ayudar mil gracias

I took my car in for service. First, I never received a call from Juan Meza when my car was to be ready. I had to call in to see what was going on because I never heard from them via call, text, or email. Apparently he did not input my phone number accurately. He told me it would be ready at 1:00pm and it was actually ready at 4:40pm and no one called to inform me. Next, Juan quoted me $263.00 out of pocket for repairs. I was then charged $583.00 when I arrived with no explanation as to why the price doubled. Then was was leaving he told me I would receive an email evaluating him and I should give him a "10" for service. He was a very nice guy but the service I received was, at best, careless. At worst, I received bait and switch tactics when being charged. I'm very hesitant to go back there.

great experience JUAN MESA kept in touch with my repairs every step of the way

I am so happy as always with AutoNation Ford Miami

I was treated friendly, professional, on time,with transparency, with the best financing available to my credit score and most importantly they found more than the right vehicle that I was looking for.

Transparent, fast, very good communication, friendly, best financing posible to my credit score and very professional.

You all at auto nation is doing a great job, continue the good work that you are doing .

Don't have time for 50 character review. Service person was friendly and recall was on time schedule.

Thomas Alonso and Patrick Obrien were absolutely great, they treated me as if they knew me my whole life. They worked with me until I was happy with the $ numbers on my purchase of my new 2020 Ford Edge Titanium. Now I have no reason to visit any other dealer in the future, I'll always come back to my friends at Autonation Ford Miami. Thanks guys! Felix and Janet Dessel

Thomas Alonso and Patrick Obrien were absolutely great, they treated me as if they knew me my whole life. They worked with me until I was happy with the $ numbers on my purchase of my new 2020 Ford Edge Titanium. Now I have no reason to visit any other dealer in the future, I'll always come back to my friends at Autonation Ford Miami. Felix and Janet Dessel

Exelent,persona calidad humana, mis felicitaciones

Great service and communication. Gio Martinez took the time to explain why he was recommending the service I needed.

Great selection awsome customer service at great price..

Carlos Vargas was exceptional to calm me down & deal with my problem. Thank you for compassionate service personnel. This was 8 months ago. I called yesterday, and found out Carlos is no longer with them. Orlando Martinez was supposed to call me back between four and 5 o’clock. Never did, nor did anybody else in his stead. So this morning about 10 o’clock I called again. Asking for service manager and was told everybody was on the phone or meeting. Receptionist took my phone number and was going to have manager call me back. I don’t believe it was the manager that called back but whoever it was was very rude. Three force of the call he wasn’t paying attention to me he was doing something with two other people in the background. Then he makes an appointment all the way out in end of November for my two cars. Recall notices from them on both. I made the appointments but talk to my husband and we decided forget it not going there ever again. Called another dealership was given appointments for next week. Sorry I really used to like Carlos at AutoNation but without him there I don’t want to go.

Located the car on the internet. Their Internet Salesperson responded promptly and professionally. He answered all questions about the automobile previous ownership etc. When I arrived at the dealership the car was spit shined and on the outdoor show floor ready for my inspection. My wife needed to both see and approve of the car before purchase. They agreed to take a deposit and hold the car until we could make time for the trip back to the dealership. Excellent customer service. Only one less than optimal experience was in completion of the financial documents. It took an extremely long time especially since it was a cash deal.

Arthur was patient and very knowledgeable. The overall experience was great.

Orlando was very knowledgeable and I'm I'm very happy with the service I received

They where great to work with especially the salesman I had could not ask for more

Gio is a super great service rep. Totally professional and honest. Auto nation lucky to have him

Randall the manager was extremely outstanding he went beyond customer service!! Thank you so much greatly appreciated!

Juan Mesa is a complete professional, with a special attention to details. The service department is very fortunate to have an asset in Mr Mesa.

Amazing service people are super nice high quality service and super fast my car is now in perfect condition

Giovanni my service manager understands my needs because any down time in my business is lost of money. Giovanni reacts and solves my problems in a timely manner. Very pleased to drop my car off there with confidence.

I had a great experience at AutoNation Ford. Came in for an service and Arnold took care of me. Everything was fast and profacinal. They do have a great service department.

Excellent. Orlando Martinez is always prompt and attentive. I bought my 2010 truck new at Autonation ford and they have serviced her ever since.

Awesome car at an awsome price. Ive ownef Ford Escape since 2000 would not trade for anything else. With a Salesperson like Angel Silva that made the process so easy and not time consuming. I quickly recommended him to a friend.

Bad service. They does not know how to treat customers. My experience was negative. I am not coming back to this shop.

The service representative was really good and knowledgeable.

I have always had a great experience with the Autonation services representatives, bur]t his time, Manuel exceeded all my expectations

Excellent service, fast procedure, great price, Very efficient leasing services

Muy buena atención y buen servicio

Everybody was helpful, attentive, and knowledgeable! First time buying a car from ford and had an awesome experience. From the manager, sales person and the financial director everybody went above and beyond to answer all my questions.

Jose, was my service attendant,which was a great guy and understood what was going on.

Assistance Service Mgr. Juan Mesa was friendly and very professional.

Service was great. Advisor kept me well informed of repairs and time to complete service.

Very friendly staff and excellent service.

Pleasant atmosphere and quick service. Advisor walks you through the process.

these people are scammers with legal license, they robbed a friend more than $ 14k in the car, those people have no attitude with business, supervisors are also other scammers with a license, the manager does not even say nothing, no go buy a car, or go to trade a car with them, are the worst scammers, and I know that the thieves pay dearly soon.

these people are scammers if they see a mustang gt 2018 magneto color with the vin 1FA6P8CF1J5183066, not going to buy has 4900 miles, was shocked, changing in the front, has problems with the engine, the car was on track to run to burst engine brakes and everything, apparently they did not change anything, until the tires are still with it and that is worn out because it also made a lot of tire wear, I never ever gasoline Ethanol, soon that car will die and they will not do anything, know it, do not go buy it, some scams stole more than $ 14k in that defective car, they are scammers, those people from Edgar and Hector, the supervisors and the manager so they know, when they get hurt, they will return the mustang and lose money, for that price you have a new one bought in another dealer that is not there with 30k leaves with new ones in another site, they will steal you as they did to me. edgar me lo vas a pagar te estoy ..

My Service Advisor, Orlando Martinez, makes sure my F-150 looks and runs like new after my visits. I have been a loyal customer there for many years and have never been disappointed.

Juan was excellent! He made sure all of my needs were met. He was very patient and reliable. Overall, Juan made me feel welcome and appreciated, like a valued customer.

Reinier Gonzalez is my service advisor and he always goes over and beyond. This is service he was assisting the mechanic because they were short staffed to make sure my truck was completed in a timely manner. Very impressed by him.

Professional service , very nice personal , I ever to make my service in ford dealer 57 Av palmeto

Good customer service and car ran smoothly having getting it serviced

My whole experience for getting the new car in a lease contract took over 6 exhausting hours. At the end of the process I even wasnt happy or excited with the new car. I went with my wife and 8 year old and they also had a very bad experience. I also needed to ask them twice to clean up the "new" car . I also didnt get my license plate arguing problems with DMV. Not recommend going to his Ford dealer.

It was supposed to be a simple oil change, new tires and alignment. The car was there three days. I got it back and the engine cover was dangling under the hood, one of my speakers is blown, and the car pulls to one side. Worst of all, they argued that this was normal. It wasn't until I told I was going to have someone else look at it that they decided to do something about it. The second time I got it back it had a clicking noise coming from the front tire. I had that repaired at a different place. I literally got my car back in worse shape than I left it and instead of owning up to it they gave me lip. I will never take my vehicle there again and recommend you stay away.

Service Advisor Jose Lopez was very courteous and explained the service and shared concerns. He was attentive to my concerns and advised when my vehicle repair would be completed.

Had a great experience working with Stan Jones at AutoNation Ford Miami with purchase of new F-150. Stan knows the Ford product line, listens to the customers needs, and provides courteous and professional services. I drove all the way up from Key West (130 miles one way) after working through the inventory and pricing with Stan and will do it again on the next purchase. Stan is ?The Man?!

Best service and attention Orlando was very helpful

Only word that comes to mind from entire experience is "Perfect" Thank you

The service advisor Orlando Martinez-Ortiz gave me the utmost care when it came to the needs of my son’s 2017 Mustang!!!! He went the extra mile with options that I felt would maximize Budget-Dollar & repairs were made with the timeFrame that was within my time frame once again thank you Orlando you are a asset to yur company !!!!!!

Had a great experience working with Stan Jones at AutoNation Ford Miami with purchase of new F-150. Stan knows the Ford product line, listens to the customers needs, and provides courteous and professional services. I drove all the way up from Key West (130+ miles one way) after working through the inventory and pricing with Stan and will do it again on the next purchase. Stan is “The Man”!

The service has always been good. My service manager is great. I quality of the repairs is generally good. Mechanics can?t fix a problem that Headquarters tell them it is normal. A shuttering sound when you stop and accelerate. Didn?t this when I bought the car.

Not helpful very nasty would never buy from them agaim

Arnaldo Delagado is AMAZING!!! Very Knowledgeable and patient.. my appointment was at 8 am and I was literally leaving by 9! I’ve had another advisor but he is by far the greatest thank you for providing him to service us! I manage customer service reps so I’m REALLY big on service and he’s the perfect example of how customer service should be thank you thank you thank you

Great service Juan Mesa was great help. Very professional. Would recommend anyone to him

The service advisor Arnaldo Delgado made sure that he kept us posted on every step that was going on with our vehicle and we truly appreciated that and service was very prompt and courteous...Thank you !

Orlando our service Rep was very professional at all times and kept us informed of the work being done.

I had an appt scheduled 2wks in adv only to arrive to find out they didn't have the part (although they KNEW what the appt was for and the veh info) Returned a week later to find there was NO rental veh, loaner veh or shuttle as I was promised and I would have to wait 4-6 hrs for my vehicle... COMPLETELY UNPROFESSIONAL AND UNACCEPTABLE! For a simple airbag recall, I would hate to see if it was for serious repairs....

The young man who helped with me with my service/repair was very polite and extremely helpful throughout the whole process. He went out of his way to make sure all my questions were answered and provide me with continuous updates on the vehicle. Excellent service!

Nice gentle and with much patience. So many cars to choose just one. Thanks

these people are scammers if they see a mustang gt 2018 magneto color with the vin 1FA6P8CF1J5183066, not going to buy has 4900 miles, was shocked, changing in the front, has problems with the engine, the car was on track to run to burst engine brakes and everything, apparently they did not change anything, until the tires are still with it and that is worn out because it also made a lot of tire wear, I never ever gasoline Ethanol, soon that car will die and they will not do anything, know it, do not go buy it, some scams stole more than $ 14k in that defective car, they are scammers, those people from Edgar and Hector, the supervisors and the manager so they know, when they get hurt, they will return the mustang and lose money, for that price you have a new one bought in another dealer that is not there with 30k leaves with new ones in another site, they will steal you as they did to me.

Highly recommended!! I had at a 7:30 appointment with Arnaldo Delgado he was punctual. He was courteous and knowledgeable. He provided the best service I have experienced. Mr. Delgado cared for the quality of service being provided and kept me updated.

I have an older vehicle but the care given to it by Autonation Ford has allowed it to remain in great condition.

I at a 7:30 appointment with Arnaldo Delgado. He was courteous, he knew what he was talking about. He provided the best service I have experienced.

Very knowledgeable staff.

la verdad es que siempre que llevo mi carro a servicio la atencion es excelente, principalmente la del asesor Reinier quien es muy amable y diligente...lo recomiendo!

Liked that it was straightforward NO BS they where friendly, professional very helpful.. Thank you Carolina Jimenez and Gio..

Good experience, the customer waiting area need to be clean up a little be

Friendly, professional, straightforward NO BS sales from Carolina Jimenez and Gio which I really appreciated. The price was right which I also appreciated.

Excelente servicio y tranasparencia por parte del vendedor Carlos Rozales

El trato profesional De sus empleados y amabilidad.

Todo muy bien, fui por un regalo en mi carros y me transportaron a mi mientras reparaban mi vehiculo.

these people are scammers if they see a mustang gt 2018 magneto color with the vin 1FA6P8CF1J5183066, not going to buy has 4900 miles, was shocked, changing in the front, has problems with the engine, the car was on track to run to burst engine brakes and everything, apparently they did not change anything, until the tires are still with it and that is worn out because it also made a lot of tire wear, I never ever gasoline Ethanol, soon that car will die and they will not do anything, know it, do not go buy it, some scams stole more than $ 14k in that defective car, they are scammers, those people from Edgar and Hector, the supervisors and the manager so they know, when they get hurt, they will return the mustang and lose money, for that price you have a new one bought in another dealer that is not there with 30k leaves with new ones in another site, they will steal you as they did to me.

Stan Jones was my salesperson...he was very polite and helpful and he kept his word on everything that was promised to me...Ray was the sales manager ...He also helped me with my paperwork and my payments...Very nice gentleman...This is the 5 F-150 I buy at that dealer with them....thank you

I had my car towed out of the shop to another shop.

People are friendly and polite and willing to listen to your needs and not there wants. Very professional staff

This is my second Vehicle that I purchased from you guys and I would like to thank Stan The Man helping me definitely I will recommend adoration for anybody that is looking for a vehicle to purchase

Very pleasant experience. My car was inspected and serviced. Also, I the techs were knowledgeable and professional.

Great service! Very kind an nice guy

these people are scammers if they see a mustang gt 2018 magneto color with the vin 1FA6P8CF1J5183066, not going to buy has 4900 miles, was shocked, changing in the front, has problems with the engine, the car was on track to run to burst engine brakes and everything, apparently they did not change anything, until the tires are still with it and that is worn out because it also made a lot of tire wear, I never ever gasoline Ethanol, soon that car will die and they will not do anything, know it, do not go buy it, some scams stole more than $ 14k in that defective car, they are scammers, those people from Edgar and Hector, the supervisors and the manager so they know, when they get hurt, they will return the mustang and lose money, for that price you have a new one bought in another dealer that is not there with 30k leaves with new ones in another site, they will steal you as they did to me.

Found on web site, set appointment and met with salesman. No pressure, explained what wanted. Good selection of vehicles. Allover pleasant experience with everyone.

The Service was excellent. Hugo our service advisor assured us everything would be taken care of as it was! Randall thanks for your help when picking up our car.

Good service and quality work

Overall It was an amazing experiance and very good coustomer service

these people are scammers if they see a mustang gt 2018 magneto color with the vin 1FA6P8CF1J5183066, not going to buy has 4900 miles, was shocked, changing in the front, has problems with the engine, the car was on track to run to burst engine brakes and everything, apparently they did not change anything, until the tires are still with it and that is worn out because it also made a lot of tire wear, I never ever gasoline Ethanol, soon that car will die and they will not do anything, know it, do not go buy it, some scams stole more than $ 14k in that defective car, they are scammers, those people from Edgar and Hector, the supervisors and the manager so they know, when they get hurt, they will return the mustang and lose money, for that price you have a new one bought in another dealer that is not there with 30k leaves with new ones in another site, they will steal you as they did to me.

Service staff is awesome would not consider taking my vehicle anywhere else. Mr. Martinez is an asset to Autonation due to his professionalism, customer care and customer skills. Cars are sold by salesmen, but customers are retained by the service department and Mr. Martinez does an excellent job at such.

Spoke to the service manager this afternoon, and after a lengthy indept conversation, I can truely say that I'm pleasantly surprised by his response and willingness to rectify this situation. Thank you for you efforts and I look forward to seeing both AutoNation Ford and the service department soon.

Excellent Customer Service Provider. Arnaldo was very kind and helpful, explained every question I asked.

these people are scammers if they see a mustang gt 2018 magneto color with the vin 1FA6P8CF1J5183066, not going to buy has 4900 miles, was shocked, changing in the front, has problems with the engine, the car was on track to run to burst engine brakes and everything, apparently they did not change anything, until the tires are still with it and that is worn out because it also made a lot of tire wear, I never ever gasoline Ethanol, soon that car will die and they will not do anything, know it, do not go buy it, some scams stole more than $ 14k in that defective car, they are scammers, those people from Edgar and Hector, the supervisors and the manager so they know, when they get hurt, they will return the mustang and lose money, for that price you have a new one bought in another dealer that is not there with 30k leaves with new ones in another site, they will steal you as they did to me.-..

Great experience, everything was explained well and no hassle.

Customer service in the service department seemed to be lacking. All anyone seemed to be interested in was the coffee. Have never waited sooo long to be checked in for service.

From the moment I walked in Great team customer service and quick . But I must say that the facilities need to be remodeled .

Great service! Arthur was my salesperson and he was very helpful, informative, and professional. The best vehicle purchase experience I've had so far.

Excellent service great service person ford assisting was fast and really nice guy operator who answered my call was great

Professional Service and courteous to their customers

Greeted by Juan and got me right in for my service. Juan has been helping me for over a year and during that time I’ve been extremely happy with the care.

My experience was amazing. Arthur was great he took the time to explain everything about the car.

these people are scammers with legal license, they robbed a friend more than $ 14k in the car, those people have no attitude with business, supervisors are also other scammers with a license, the manager does not even say nothing, no go buy a car, or go to trade a car with them, are the worst scammers, and I know that the thieves pay dearly soon.

Everyone working in the AutoNation service department was friendly. My repairs were completed in a timely manner and Orlando kept me informed about my vehicle's repair and suggested other services to keep my Ford Explorer running great.

these people are scammers if they see a mustang gt 2018 magneto color with the vin 1FA6P8CF1J5183066, not going to buy has 4900 miles, was shocked, changing in the front, has problems with the engine, the car was on track to run to burst engine brakes and everything, apparently they did not change anything, until the tires are still with it and that is worn out because it also made a lot of tire wear, I never ever gasoline Ethanol, soon that car will die and they will not do anything, know it, do not go buy it, some scams stole more than $ 14k in that defective car, they are scammers, those people from Edgar and Hector, the supervisors and the manager so they know, when they get hurt, they will return the mustang and lose money, for that price you have a new one bought in another dealer that is not there with 30k leaves with new ones in another site, they will steal you as they did to me.

Outstanding service and direction provided by service advisor Juan. Have been servicing my vehicles here for many years and have always been well taken care of.

Great service. Honest and upfront about all costs and time of repair.

The vehicle was there for repairs under the Ford ESP several,several attempts were made to repair the rear hatch door with negative results, for that reason i will not be buying a new ford. The service department is exceptional but the product is not. I hope this review does not go in deaf ears.

5 estrellas Espectacular auto!!! Espectacular servicio!!! Atención excelente de Marco Musetti!!! Todo muy profesional y con ganas de ayudar al cliente!!! Salimos muy agradecidos y complacidos de AutoNation Ford, sin dudas el próximo auto lo compraremos ahí!!! Gracias Marco y a todo el que nos atendió esa tarde!!

these people are scammers with legal license, they robbed a friend more than $ 12k in the car, those people have no attitude with business, supervisors are also other scammers with a license, the manager does not even say nothing, no go buy a car, or go to trade a car with them, are the worst scammers, and I know that the thieves pay dearly soon.

Excellent service, make sure you ask for Alejandro!

Excellent service. Thank you Arnold! Very professional and knowledgeable young man

Upon my arrival, staff was very friendly and welcoming. Made it a great experience for my family and I. Very attentive to any questions you might have, very helpful, and staff has such a great team working together. Shout out to Sales Rep. Arthur , manager Tommy, and all staff personal who made it a great experience. Thank you all for the hard work that you provide to your clients.

Quick service on time for appointment.

We had an appointment with Alain on a day he knew that he was off. Xavier helped us with our truck purchase and he was fantastic. We picked up our truck and decided to add the warranty and once again, service was great. We would go back to them for another purchase.

I don’t recommend Auto Nations to no one

Excelente atención 👍🏼 Muy profesional

FAST FRIENDLY AND DEPENDABLE KEEP UP TH E GOOD WORK

Great service! Great employees!

Jose went above and beyond to help me with my car services and repairs. He?s an amazing asset to the ford family, Hands down made me feel comfortable and at ease with my car questions. I am truly coming back because I really felt like family!! Thank you Jose and to everyone that helped to get my car in great conditions again!

Great service, I was in and out in a hour.

I was scheduled for the next day and the customer service offer me.to make the service when I was leaving the car.

Excelente servicio, atencion personalizada

The purchase of my new vehicle was very smooth and the dealership gave me a very fair price for my trade in. My new car was shipped to Miami from Alabama and arrived as promised and on time. Amazing job by all especially Jonathan for coordinating the delivery and the new 2019 Mustang GT is amazing. Thank you all AutoNation

Great attitude and knowledge of vehicles Jose was mannered and provided excellent customer service to me. He communicated well while I left my vehicle in his care at the dealership.

Great 👍 price great service .

1st does not evaluate the price of a car well, I lost more than 5-6k $ to do the trade with them when others sides offer you much more "consultant elsewhere before coming here", 2nd when you're first buyer, the seller calls you at. Manager to get you dirty and press to say that there is nothing in the head to buy the car. price and now, they are not calling at. Manager and none of that to get more grind, 3rd with the respect of 2nd you lose a lot. Time, when asking price only give what one is going to ask and they are not being maintained and it is not one to each one, 4th they do not give good results compared with others, 5th I hope the mechanical service attention is better although for now do not have mechanical failure, it would have been my old car was better ..ssss these people are scammers, do not buy with these people, now they do not give you a rental car when you are repairing your car that is new, a car with faults and they do not want to give you a rental car, one pays for a new car 40k $ and paying it monthly to walk on foot when it is failing ?, and now you also break the bumper and sink the truck, and have no body shop to repair it sends you to another Ford and the other Ford will not cover something broken that they made are scammers the worst investments and business that I made with these people and that was 5 months ago, I prefer that I returned my previous car with its accessories that was much better than the crap of ford, toyota is toyota and talking of that neither the mechanics use the brand ford use the great majority toyota or chevy another shame that it should give to its mechanics.sss estafadores ladrones como se queira llamar eso no cambian todo su idi.. equipo

I took my car for service and jose took good care of me his professionalism was excellent,

Great service 5 star good service

Dayani was excellent and professional and made the whole process of buying our car much easier .5 stars

Dayani was excellent and professional.

Auto Nation and Auto Advisor made the Truck buying process guick,easy,and painless!! And they delivered my new Ford F-150 to my driveway looking beautiful. Thanks Mara

is not going to change, 1st does not evaluate the price of a car well, I lost more than 5-6k $ to do the trade with them when others sides offer you much more "consultant elsewhere before coming here", 2nd when you're first buyer, the seller calls you at. Manager to get you dirty and press to say that there is nothing in the head to buy the car. price and now, they are not calling at. Manager and none of that to get more grind, 3rd with the respect of 2nd you lose a lot. Time, when asking price only give what one is going to ask and they are not being maintained and it is not one to each one, 4th they do not give good results compared with others, 5th I hope the mechanical service attention is better although for now do not have mechanical failure, it would have been my old car was better .. these people are scammers, do not buy with these people, now they do not give you a rental car when you are repairing your car that is new, a car with faults and they do not want to give you a rental car, one pays for a new car 40k $ and paying it monthly to walk on foot when it is failing ?, and now you also break the bumper and sink the truck, and have no body shop to repair it sends you to another Ford and the other Ford will not cover something broken that they made are scammers the worst investments and business that I made with these people and that was 5 months ago, I prefer that I returned my previous car with its accessories that was much better than the crap of ford, toyota is toyota and talking of that neither the mechanics use the brand ford use the great majority toyota or chevy another shame that it should give to its mechanics.

I was extremely satisfied with the attention and service provided by AutoNation Ford! ... My son had just arrived in Miami from North Carolina for his honeymoon when he experienced car trouble. While he and his bride were on their honeymoon cruise, I contacted AutoNation Ford from NC and made arrangements for them to repair the Ford Focus. Despite the distance, David and AutoNation Ford service team were very responsive and worked diligently to complete the repair, and when the newlyweds returned, they were able to pick up their car from AutoNation Ford and drive home to NC. Thanks so much!!

Juan Mesa in the Service Department always takes great care of me. He is very honest and very detailed explaining everything. He is excellent at customer service.