This is an update to my one star, October 29, 2020 review entitled, "AutoNation failed to disclose a collision on a car". The dealership responded to this review and asked me to contact them. I contacted them and this is what happened: As requested by the dealership, I called the GM at AutoNation Miami just now and spoke to someone who told me that AutoNation Miami will not do anything, not even offer an apology for my poor experience. The GM spent most of the time, trying to convince me that I should just accept the vehicle as is, there is nothing they're willing to do, and that they inspect all their vehicles with a 125 point, or more inspection. When I asked how could they miss a large CAPA sticker inside the bumper, which shows that the bumper was replaced with an aftermarket piece, he said that doesn't mean anything. I asked if it wasn't that important, then why didn't the salesperson disclose it? How could they not see it if they inspected the vehicle as well as they claim to? If I were to try to trade in a vehicle, they would not have such a cavalier attitude about an accident report. They even went as far as to try and tell me that if I ordered a part for a car with my VIN, through the dealership, it would show up on the carfax report. I challenged that statement and asked for proof because I've ordered parts for all my Ford through the dealerships over the years with VIN numbers and never had anything come up on carfax. The dealership spent most of the conversation trying to just gaslight and force me to accept that they're unwilling to do anything to change my experience, not even offer an apology. Again, buyer beware. I'm a lifelong Ford buyer, from my first Mustang when I was 17 to this Raptor, my Cobra and Shelby at 45 years old and I'm extremely disappointed at my treatment from AutoNation Ford Miami
Henry Pierre-Louis
Nov 2, 2020