Thinking about a new Ford? AutoNation Ford Miami can custom order your new Ford from the factory. Custom build the EXACT vehicle YOU WANT. Get the new Ford YOU have been looking for!

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Custom build the vehicle that's right for you. Choose the exact trim level, options and colors you want.
Apply the HIGHEST manufacturer rebates. Programs at Pre-Order or Programs at Delivery, whichever saves you MORE. The CHOICE IS YOURS.

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Know which vehicle you're interested in? Get in touch with the Start Custom Order form below. One of our Team will contact you to start the Pre-Order process.
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Have questions? Call us at (305) 707-0141 and speak with a Sales Team member today.

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Recent Reviews from AutoNation Ford Miami

Never buy a car from here. Or deal with service department more than anything. I bought a car from here and found out they removed the bigger brakes it comes from factory, and replaced the rearend with junkyard parts. It even had the junkyard writing on it. The differential blew within 2 days, they took nearly two months to replace it with another junkyard differential. Finally being able to drive my car after that time, my power steering completely failed and my battery stopped charging at once. It is being changed by the warranty right now but do not rely on it, most parts will be from the junkyard not OEM. They didn’t comply with extending the 3 month limited warranty for the two months it was sitting on their lot not driving. They let it sit so the warranty would run out and it wouldn’t be their problem. They did give me a rental for those two months but now that it’s broken again I have nothing. Either way I paid for my car, not the rental they gave me. I would never buy another car from them. I know someone else who had a similar experience which they replaced their new (2018) mustang differential with a lower trim level. These guys are untrustworthy and scammers. It’s more of a headache buying from the, the warranty is almost pointless and their 125 point inspection mean absolutely nothing. When buying it they will sell it to you with hidden issues, and the service department will take their time sourcing junkyard replacement parts. The service department also never keeps you updated with the progress of your car. We had to call to get updates and even then they would ignore or hang up, or say that the person in charge was not there (how convenient!). My car was ready two days before we went to renew the rental car, they only told us when we were already there. Awful service and service team, extremely uncoordinated and don’t know what they’re doing. A good two weeks I dropped the car off there for them to fix their issue with my differential they replaced the calipers, not at all related to the issue, just a shot in the dark on their part. Save your energy and buy elsewhere, or service it elsewhere. This place is not worth the struggle.

Kevin Zamora Feb 15, 2022

The whole experience has been a nightmare. I saw the car I purchased as available online and called to make an appointment to go see it. Seems they had just arrived and not even washed yet. But it looked like a good car. I test drove it and immediately felt a vibration but figured a balancing/alignment would fix it. I was told used cars go through a rigorous inspection and they would correct the issues found. I decided to purchase the car (in cash) and still took me 4 hours to go through all the paperwork. I was told they would deliver it to me in 48h after it passed inspection. I received the car with so many issues: TPS (tire pressure) light on, vibration still there, rear brake lights out, missing wheel center cap (had it before), turn signal light off. I scheduled a visit to have these items fixed, it took them SEVEN (7) hours to supposedly fix everything. Vibration was still there. I scheduled another visit now to some random aftermarket shop “that the manager sends cars to get properly aligned” only to have them send me back to the dealership. It was very secretive, the aftermarket shop owner was extremely rude to me and only said “these cars have old parts” without offering any details. The dealer’s service “expert” seemed to finally correct the vibration after another 4 hours spent. Small vibration is still felt but does not affect driving. I was told they ordered the TPS sensors and would call me when they arrived. About 4 days and just a few extra miles past the “return guarantee” the engine light came on. I took it to my mechanic (personal friend) and he said the battery and alternator were dead (doesn’t the dealership check the health of the battery?), it was $1,000. TPS light still on and waiting. After a couple of weeks engine light back on. It took TWO MONTHS waiting for the sensors and being told “they are on back order” for me to reach the General Manager Sergio Suarez, who within hours called back to say I could bring the car in for the sensors. Apparently they did have some. I come in, 45 min later am told they “reset” the current sensors and it was fine. I hesitated but went on my way. 15 miles down the road sensor light comes back on. I go back to the dealership and ask why if the GM asked me to come in they could not simply change the sensors. 3 hours later I get my car back, new sensors calibrated. By the time I get home the sensor light is back on. Car also has electrical issues. Absolute nightmare and waste of time dealing with it.

Hugo Lopez Aug 22, 2021

To be honest, I went back and forth about posting this review but the experience still sticks in my craw. If you have another option for a service for a dealer, I’d look into it. While what I asked to be fixed was fixed, the experience and cost left me feeling frustrated. • Online Appointment Scheduling: Why bother having it if you’re not going to cross check the appointment request with what you do in the service department? A 9AM appointment should mean you’re talking with your service writer at 9AM when you pull up, not sitting in the waiting room for 10-15 minutes waiting to talk to your service advisor. When I sat down, it was like no one had read what I wrote in the appointment request. If you’re going to offer an online appointment request, find a way to integrate that into your system so that all the information is there when the customer in. Details like this show the customer that you actually care and are paying attention. • Communication: This is where I got most frustrated. I don’t know if my mannerism or communication style, but I did not click with the service advisor. I can be abrupt and up front. Especially when I’ve got a several thousand dollar vehicle that’s been done-in by poor engineering. I get even more frustrated when people who are supposed to deal with customers every day and be the face of the company are less than effective in communicating with customers. • Shuttle Service: My online appointment request included requesting shuttle service to get to work. After discussing the work order, my service advisor kind of vanished. I had to text my coworkers to see if one of them could come get me. I didn’t even bother trying to get an answer from anyone else, the all seemed preoccupied with other matters. Poor form. • Cost: I know, a dealership has to make money. I get that. The part that was replaced was $52, with the RockAuto price being $23 + shipping to my door. Helluva markup. Shop supplies was $32 . . . how in the hell can you eat up $32 of shop supplies in switching out a brake light switch? That must be one very expensive vendor for plastic seat covers and shop towels. Labor, well . . . it’s Miami, I guess I should expect labor to be higher than what I’m used to in the Midwest and South. • Dealership Presentation and Operations: Maybe I’ve been spoiled by the other Ford dealerships I’ve been to. Their waiting/reception areas mostly resembled nice, business or business-class hotel lobbies. Classy, professional, welcoming. This one honestly felt more like a dingy office building that the owner really doesn’t care about. Again, appearances and first impressions matter. • Quality of work done: I’ll give them a pass here. Car wasn’t dirtied up or anything and the issue seems to be corrected. Going forward, this is likely going to be my first and last visit to Autonation Ford Miami. I was frustrated enough that the other item that I told them not to bother doing anything with the other issue I was going to have them evaluate. I’d rather sweat it out in my driveway for most of a Saturday than deal with having to go back there and stare down a four figure bill to replace a $76 motor that would likely be billed to me at $150 with a substantial add-on for shop supplies.

Ryan Clawson Sep 1, 2017

I ordered my wife a 2013 Ford Fusion SE from a different dealer (we live in Central Florida) on December 22nd, 2012. We custom ordered the car since the closest one we were able to find with the options she wanted was in Ohio. I understand that when custom ordering it can take between 8-12 weeks just to begin the building process, but the experience I had along the way was miserable. Not only were we treated as "low priority", our order was placed with "low priority". After 8 weeks, I had enough of Ford Marketing telling me I had to talk to the dealer for more information (all they could tell me was that the order was "processing") and the dealer telling me I had to talk to Ford to get more information. I was becoming even more frustrated as I had $2250 in rebates from the factory that were going to expire in two weeks and a locked-in low APR rate from my bank for the financing that would expire as well. On Tuesday I called Ford Marketing and told them enough was enough and I was cancelling my order and going with the Kia Forte (wife's second choice). The call center employee asked if she could find one built with the exact specifications we desired and I told her "sure, good luck" because I had been looking every few days myself. Shoot - I was willing to drive out of the state just to get it if we could get it sooner! I didn't think she'd come back with anything but to my surprise, told me one had just been delivered to a dealership in Miami - AutoNation Ford Miami. I figured I'd give it a shot though the deal I had arranged with the other dealer I initially ordered from would be hard to beat. That Tuesday evening I called AutoNation Ford Miami and Dan S answered, he's in Internet Sales. I described my frustrating situation (he apologized for the other dealerships behavior and my bad experience) and that he had one shot to earn my business or I was going to get the Kia. I told him he had to match the price I agreed to purchase it for with the other dealer and that it had to be that exact car. In just a few minutes he called me back and said they would match the deal, but the dealer fee was a bit higher - I was perfectly fine with this given I wouldn't have to fight for the other deal anymore. Since I live 300 miles away, he offered to drive it to me himself but I preferred to pay to have it delivered on a truck (didn't want the extra miles and usage on it). Dan worked out every detail, had the paperwork overnighted to me with a return envelope for overnight shipping, and wow'd me with every step. By Thursday I had the paperwork in my hands and a check from my bank, by Friday I had the car in my driveway - wow! Dan kept me appraised of everything very well via text message (which was extremely convenient for me) and provided me more than enough detail along the way. He managed to come in on his day off (Wednesday) to get everything prepared and shipped to me - something he didn't have to do but he did. We wanted the car to be delivered that Saturday and he seemed to be having trouble arranging that - but much to my surprise - he had been working to arrange it for Friday night! On Friday morning at 10:30am I received a text message from Dan that said "Good morning. Good news, the car just got detailed, I received your paperwork, and I just loaded it on the truck for delivery tonight." - WOW! I couldn't believe it!!! He followed it up by saying "Also, I threw in a new set of nice floor-mats since this model doesn't include rear floor-mats and I know you'll want to keep the floor clean." - WOW! Later that evening Dan send me a message and told me to be sure to take a picture of us with the car when we got it and send it to him. He called us immediately after we sent the picture and spent an hour on the phone walking us through all of the features and talking us through the setup for the Sync system - WOW AGAIN! It was 8:30pm and a sales person was just as excited to be helping us as we were to be sitting in our new car! Unbelievable! You see, what most sales people and dealerships forget is that it's the little things that really make for a great and memorable buying experience. I work in the automotive industry and in the past I've even built a piece of software that helped make car buying easier, but nothing could be as good as the experience we had this go around. It sounds cheesy but Dan and AutoNation Ford Miami single-handedly restored my faith in Ford (I also own a Mustang

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